NHS Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.  The table below provides the set of results of NELFT's FFT: 

FFT question: How likely are you to recommend our ward or service to friends and family if they needed similar care or treatment? 

Month Service area
December 2015

Mental health services - 84% of people recommended our services
Mental health reporting poster December 2015 [docx] 682KB

Community health services - 97% of people recommended our services  
Community health reporting poster December 2015 [docx] 684KB

January 2016

Mental health services - 91% of people recommended our services
Mental health reporting poster January 2016 [docx] 682KB

Community health services - 94% of people recommended our services
Community health reporting poster January 2016 [docx] 684KB

February 2016

Mental health services - 90% of people recommended our services
Mental health reporting poster February 2016 [docx] 682KB

Community health services - 95% of people recommended our 
Community health reporting poster February 2016 [docx] 684KB

March 2016

Mental health services - 88% of people recommended our services
Mental health reporting poster March 2016 [docx] 682KB

Community health services - 95% of people recommended our 
Community health reporting poster March 2016 [docx] 684KB

April 2016

Mental health services - 89% of people recommended our services
Mental health reporting poster April 2016 [docx] 682KB

Community health services - 95% of people recommended our services
Community health reporting poster April 2016 [docx] 684KB

May 2016

Mental health services - 88% of people recommended our services
Mental health reporting poster May 2016 [docx] 682KB
Community health services - 95% of people recommended our services
Community health reporting poster May 2016 [docx] 684KB

June 2016

Mental health services - 86% of people recommended our services
Mental health reporting poster June 2016 [docx] 682KB
Community health services - 96% of people recommended our services
Community health reporting poster June 2016 [docx] 684KB

July 2016

Mental health services- 83% of people recommended our services.
Mental health reporting poster July 2016 [docx] 682KB
Community health services- 94% of people recommended our services
Community health reporting poster July 2016 [docx] 684KB

August 2016

Mental health services-86% of people recommended our services
Mental health reporting poster August 2016 [docx] 682KB
Community health services- 95% of people recommended our services
Community reporting poster August 2016 [docx] 684KB

September 2016 Mental health services-86% of people recommended our services
Mental health reporting poster September 2016 [docx] 682KB
Community health services- 96% of people recommended our services
Community health reporting poster September 2016 [docx] 684KB
October 2016 Mental health services-89% of people recommended our services
Mental health reporting poster October 2016 [pdf] 209KB
Community health services- 96% of people recommended our services
Community health reporting poster October 2016 [pdf] 210KB
November 2016 Mental health services-88% of people recommended our services
Mental health reporting poster Nov 2016 [docx] 684KB
Community health services- 96% of people recommended our services
Community health reporting poster Nov 2016 [docx] 684KB
December 2016 Mental health services-89% of people recommended our services
Mental health reporting poster December 2016 [pdf] 208KB
Community health services- 96% of people recommended our services
Community health reporting poster December 2016 [pdf] 208KB

 

 

 

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