Consultations

NELFT is committed to effective consultation as it allows us to make informed decisions, ensures we are accountable, and helps us to improve the delivery of services to our users.

Patient Experience Operational Policy: Consultation

The Patient Experience team at North East London NHS Foundation Trust would like to hear your views on its draft Patient Experience Operational Policy, which aims to ensure that patients, service users and carers are involved in the work of the Trust.

The draft Patient Experience Operational Policy outlines the processes that will be followed by Trust staff to also ensure that involvement from patients, service users and carers is safe, fair and rewarding.

A public consultation on the Trust’s Patient Experience Strategy was held recently and more than 100 responses from staff, patients, service users, carers and community groups were received.  To read more on these responses click here.

The outcome of this public consultation has been used to form the contents of the Trust’s draft Patient Experience Operational Policy, which we would like to hear your views on.

To read the draft NELFT Patient Experience Operational Policy click here:

To read the NELFT Patient Experience Strategy click here:

Please send your comments by the closing date of Thursday 28 February 2013 to:

Margaret Heraghty, involvement and volunteering manager

Patient Experience Department

FREEPOST RSLC-BZTU-LXEB

North East London NHS Foundation Trust

Maggie Lilley Suite

Goodmayes Hospital

157 Barley Lane

Ilford

IG3 8XJ

or by email to patientexperience@nelft.nhs.uk

For more information, please contact Margaret Heraghty, involvement and volunteering manager on 0300 555 1201 ext. 4335; margaret.heraghty@nelft.nhs.uk

Previous Consultations

Details of previous consultations can be found by clicking here (opens new page)

Page updated 18 january 2013