I need Help

Who to contact if you need help

If you currently receive a service from North East London Foundation Trust (NELFT), such as a local community mental health team or psychiatrist, then make contact with them as soon as you can. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.

If it is out of office hours or you don’t know who to contact, you should call NELFT Mental Health Direct.


NELFT Mental Health Direct

NELFT Mental Health Direct is a telephone helpline service available 24 hours a day, every day of the year.

If you live in Waltham Forest, Redbridge, Barking and Dagenham, or Havering, you can call for mental health help and advice anytime of the day or night.

We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need.

Telephone: 0300 555 1000

Calls from a BT landline are the cost of a local call. Calls from other landlines and mobile providers will vary and may cost more.

 

Services provided by other organisations

If you are looking for support with a particular issue, or would just like to speak to someone, you may find one of the following telephone numbers helpful.

24 Hour National Domestic Violence Helpline

Telephone: 0808 2000 24

  • Available 24 hours a day
  • Run in partnership between Women's Aid and Refuge. Offers support, help and information to women who are experiencing, or who have experienced, domestic violence.


Connect Helpline

Telephone: 0808 800 1212

  • Available from 6.00 pm to 10.30 pm - every night of the year
  • For anyone who is in a crisis, feeling anxious, lonely, angry or depressed - or just needs someone to talk to
  • Callers are offered non-judgmental and empathic support and information about other services, if requested
  • Connect supports people in crisis, as well as providing a preventative service, by supporting people before they reach crisis point
  • Connect also receives funding to provide emotional support to people who are carers

 

Consumer Credit Counselling Service

Telephone: 0800 138 1111

  • Available from 8.00 am to 8.00 pm, Monday to Friday
  • A charity which aims to help you to manage your debt and understand money

Consumer Credit Counselling Service website [link opens in a new window]

 

Credit Crunch Stressline

Telephone: 0300 123 2000

  • Available from 8.00 am to 10.00 pm, seven days a week
  • Advice on how to manage your financial situation, including how to manage stress 

 

Drinkline

Telephone: 0800 917 8282

  • Available 24 hours a day, seven days a week
  • Drinkline is a national alcohol helpline providing counselling, support, advice and information

 

Eating Disorders Association Adult Helpline

Telephone: 0845 634 1414

  • Available Monday to Friday from 10.30 am to 8.30 pm. and Saturday from 1.00 pm to 4.00 pm
  • Adult helpline for UK residents who wish to talk about eating disorders
  • Find out about help available locally for you, your friends, or your relatives

 

FRANK campaign helpline

Telephone: 0800 776600

  • Available 365 days a year, 24 hours a day
  • The helpline provides information and advice about drugs and information on local services.
  • The service can take calls in over 120 languages 

 

Learning Disability Helpline

Telephone: 0808 808 1111

  • Available from 9.00 am to 5.00 pm, Monday to Friday
  • Provides help for people with learning disabilities, their families and carers, and professionals working in the field

 

NHS Direct

Telephone: 0845 4647

  • Available 24 hours a day, seven days a week
  • Provides advice and information about health and the NHS
  • Provides clinical advice to support self-care and appropriate self-referral to NHS services, as well as access to more general advice and information

 

Samaritans

Telephone: 08457 90 90 90

  • Available 24 hours a day, seven days a week
  • Confidential and non-judgemental emotional support whenever you need someone to talk to

 

Saneline

Telephone: 0845 767 8000

  • Available from 12.00 pm to 2.00 am
  • Out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems