Annual General Meeting (AGM) 2020

agm poster

Annual reports and Accounts 2019-20

AGM ANNUAL REPORTS

Freedom to Speak Up

About us 

The Freedom to Speak Up service in NELFT aims to promote an open and transparent culture to ensure where all staff feel encouraged and supported to raise concerns that they may have. It provides a confidential channel for support and guidance, it encourage colleagues to raise concerns locally and ensures any concerns raised are handled appropriately in an open and transparent way. It represents and champions the Freedom to Speak up requirements and highlights any concerns with the Trust Board and where appropriate at a range of levels within the organisations overall governance framework. 

Our key achievement from 2019-20

The approval to develop a Freedom to Speak Up Champion Network. Recruitment is on now.

Testimonials

“Felt heard and support(ed) during the national crisis with suggestions of how to improve working conditions.”
 “Thank you so much to (FTSUG) for all the help/guidance and for making me feel safe and reassured that it is okay to speak up when something is wrong.”
 “She was very understanding and supportive. But most of all, she was very honest.”
“(FTSUG)’s role allows staff’s concerns to be heard and listened to also (FTSUG) is always willing to highlight to senior management teams, concerns that perhaps wouldn’t previously have come to their attention”

Contact us 

The Freedom to Speak Up Guardian, Kate Pollock, can be reached via FreedomToSpeakUp@nelft.nhs.uk or on Mobile: 0776 682 0056 or via jabber. 

freedom to speak up

Updated FTSU Leaflet.pdf [pdf] 538KB

FTSU Poster-new.docx [docx] 260KB

Raising concerns flow chart.docx [docx] 0bytes

The Health Way Foundation

About us 

The Health Way Foundation is the NHS charity that supports NELFT services and staff to improve patient experience and care by providing services, equipment and furnishings that are over and above the cost of what the NHS can provide.

Key Achievement from 2019-20

Supporting staff health and wellbeing during the COVID-19 period by issuing NHS Charities Together grants, organising over £120,000 worth of Gifts in Kind during the COVID-19 period and helping to secure a £50,000 grant to help our EMN support our BME staff.

Contact us 

Email: charity@nelft.nhs.uk

or Kerri Springer on 07985438117

charity work - tablets

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Allied Health Professional (AHP) Leadership

About us 

The AHP Professional leadership consists of a Director of AHPs and an Associate Director of AHPs. Between them they represent the interests of 10 different and very varied professions. The work involves promoting and advocating for the involvement and inclusion of the AHPs when discussing the introduction of new, or the modification of existing, services. It also includes the promotion of continuous learning through CPD, the support of future staffing by facilitating student placements and keeping our clinical staff abreast of national AHP announcements and projects.

Key Achievement from 2019-20

The COVID-19 response saw an increase in the clinical visibility of AHPs at all levels. An occupational therapist was the IMT clinical lead which appears to be a rarity when compared to other trusts nationally. AHPs were also redeployed across the system to support the acute response. AHPs were able to demonstrate their unique versatility and broad clinical abilities across a variety of services.

As sub-acute services are now being resumed AHPs are again showing their adaptability by embracing technology and offering remote and/or virtual patient contacts wherever it is both possible and evidence-based. The AHP leadership team is leading on the virtual consultations work.

Testimonials

“We must unleash the energy, insight and brilliance of AHPs.” Simon Stevens, Chief Executive, NHS England 2019.

Contact us  

Contact us by email at: AHPadmin@nelft.nhs.uk 

NELFT AHP bulletin

NELFT AHP bulletin

 

ITU Psychology

About us 

A joint service with BHRUT, based at Queens and King George Hospitals, providing specialist psychological assessments and interventions for patients receiving intensive care treatment and follow up care. Also provides psychological education, support and consultancy for ITU staff, particularly taking into account the high levels of psychological trauma experienced by patients, carers and staff alike.

Our key achievement from 2019-20

Funding was secured for two senior posts and is one of a few London Trusts to have such a service, although interest is growing around the country.

Testimonials

From ITU Consultants:

"The close working relation between the ITU Consultants and the psychology team."
"These services are now in need urgently before we start losing staff from PTSD etc. following Covid."

Contact us 

Contact us by email: 

Dental Psychology

About us 

A joint service with Barts Health, based at the Royal London and Whipps Cross Hospitals. We provide specialist psychological interventions for children and adults with orthognathic problems (jaw alignment), dental phobia, oral and facial trauma, and a range of conditions affecting the head, neck and mouth. We also provide psychological education, wellbeing support and consultancy for dental staff, working alongside Queen Mary College.

Our key achievement from 2019-20

Introducing MDT psychological debriefs in the Oral-maxillofacial trauma team.

Testimonials

From Dental Consultant: 

The dental psychology service has provided both staff and our oral medicine patients the support they needed to be able to continue working and improve their conditions with the added stresses of the COVID -19 Pandemic. Their adaptability, care and professional attitude has allowed us to support our patients as best possible under difficult circumstances and improved the quality of care for our patients significantly. Their joining of our dental services has brought us one step closer to our goal of holistic excellent world class care for our patients and the Trust as a whole. 

Contact us 

Contact us by email: 

Community Parkinsons Service

About us 

Community Parkinsons Service covers South West Essex and is manned by Specialist Parkinson Nurses. We accept referrals for anyone with a confirmed diagnosis of Parkinsons or Parkinsonism.

 Our Aim is to

  • Provide a patient centred, community based, specialist nursing, education service for Parkinson’s disease across South West Essex.
  • Enhance a patient’s quality of life, improve their physical health and optimise social and psychological well-being.
  • To maximise disease control to prevent or minimise deterioration.
  • Educate patients and their carers in order that they manage their Parkinson’s disease effectively at home.
  • Raise awareness, skills and knowledge within the community of Parkinson’s disease.
  • Prevent admission to acute hospital

This is managed by a mixture of Clinic , Home visits and telephone advice with patients and stakeholders involved in the complex care of our Parkinsons patients.

We liaise closely with Neurologists from many acute trusts and GP’s across the area to support and manage the condition and, the often highly complex medication regimens effectively.

Our key achievement from 2019-20

In the Parkinsons UK National Audit for 2019/2020 completed for our service, 91.7% of patients responding classed our service as Excellent.

100% of responders said they felt listened to by the service and 100% felt the service was “improving” or “stayed the same – was already good”

Testimonials

“Our Community Parkinsons Nurses are vital at reducing and preventing Emergency admissions to hospital as they are able to build relationships, respond to patients quickly, assess their needs and identifying problems quickly. They are extremely proactive in patient care.”
“They also provide key much needed support to carers so that they feel more empowered and are able to continue caring for their loved ones at home rather than take them to hospital in desperation.”
“Over the past 11 years of working as a Parkinson's Adviser I see evidence of The Community Nursing service working to prevent admissions every day. The nurses swiftly identify potential problems and work tirelessly to resolve the issue. Without their intervention I dread to think how many of my clients would reach a crisis point.”

Contact us  

Parkinsons Disease Specialist Nurses
South West Essex Community Services
North East London NHS Foundation Trust
Brentwood Community Hospital
Crescent Drive
Brentwood
Essex
CM15 8DR

Office: 0300 300 1712

Secure email: Parkinsons.service@nhs.net

Trustwide Dysphagia Training

About us 

A serious incident occurred on a mental health ward where an inpatient sadly passed away following a choking event. A representative from the adult speech therapy team was asked to support the investigation as a specialist advisor. This led to a recommendation by the panel for a trustwide face-to-face dysphagia / swallow awareness training initiative for staff working in inpatient settings.  This training has been made essential to role and we anticipate that it will contribute to improved safety for our patients. We are not aware of any other trusts where similar training has been given such a high profile.

Our key achievement from 2019-20

During the recent pandemic, we were able to draw on this training to support redeployed ward staff and develop on-line training for all community NELFT staff and care home staff.

Testimonials

"Sharon provided a very helpful and balanced overview of assessment and management options."
"Great overview and refresher. Covered a range of things which will be helpful."
"Food and drink is quality of life."
"Eating & drinking to me means family time."

Contact us 

Contact us by email: 

Paediatric Sickle Cell Service

About us 

The team at NELFT and Mid and South Essex NHS Foundation trust recognised the need for an online discussion and live question and answer session with an expert panel for children and young people with Sickle Cell to be able to ask questions and Covid 19, their treatment and returning to school.

Our key achievement from 2019-20

A panel of experts, made up of Dr Ominu-Evbota, Consultant Paediatrician, Dr Eva Tsouana, Consultant Paediatrician and Lara Odelus, Nurse Specialist facilated a live zoom session for young people and their families to attend to ask questions about Covid-19 and sickle cell including about returning to school and allowed young people to talk about what was worrying them.  Young people had access to the experts from 5.00pm to 6.30pm.

Testimonials

Families reported on the zoom call that they really appreciated having access to the panel and the immediate assurance on returning to school and adherence with government guidelines.

Families stated that the team were brilliant and wanted the CEO to know how good the team were.  It was clear the panel knew and understood their paitent and families and were able to allieviate their fears.

Contact us 

Essex Sickle and thalasaemia service
Grays Health Centre
Brooke Road
Grays
Essex
RM17 5BJ

Tel no: 0300 500 1521 option 3

Mobile no: 07956619577

Sickle Cell leaflet [pdf] 592KB

Dysphonia Psychology Service

About us 

The voice is the key form of communication for humans so when this is lost, either due to physical or psychological causes, it is devastating for the individual and those around them. For two years, we trialled a joint assessment clinic with a psychologist working alongside speech and language therapists which demonstrated improved clinical outcomes and improved efficiency data. We have used this data to develop a business case which, if approved, would provide a service model unique in the UK.

Our key achievement from 2019-20

We have been invited by the British Voice Association to present our project at their conference on ‘The Choice for Voice’ in 2021.

Testimonials

Patients who attended for assessment and were subsequently referred to alternative mental health service, e.g. IAPT, reported that they would have preferred to have undertaken treatment with our ‘in house’ psychologist.  Unfortunately due to the pilot nature of the project, only assessment and first line advice/onward referral has been possible.
On two occasions, student SLTs who completed placements with the speech therapy service opted to present our joint project for their placement assessments and received very positive feedback.

Contact us

Contact us by email: 

NELFT Quality Improvement Programme

About us 

Quality Improvement (QI) aims to bring about changes to deliver person centred care that is better, safer, more effective, and more efficient using a range of specific tools and methods. 

The team offer QI training and support to staff who are interested in making positive changes with big impacts. The team’s vision is for improvement to be an integral part of everyone’s role at NELFT. Part of the team’s approach is to empower staff to address organisational priorities, while also ensuring the work is patient focused. 

Our key achievement from 2019-20

In 2019/20 we were externally commissioned by the GP Federation to facilitate a QI training programme for the Redbridge Primary Care Networks, to support GP practices in Redbridge to achieve the QI domain within their Quality Outcome Framework targets for 2019/20. The two areas of focus were improving prescribing safety and end of life care. The programme was very successful and this was demonstrated both through engagement and completion of the programme, of 41 out of 42 GP practices, as well the QOF points being awarded to 100% of those GP practices. We additionally received excellent feedback from all delegates, with a few stating:  “the best training attended in their 25year career and excellent facilitation, very supportive the whole way through!” As well as from the GP Federation, who are keen to continue our partnership working and plan to commission further training with the NELFT QI Faculty.

The QI programme lead additionally developed a QI showcase poster demonstrating the collaborative approach and shared learning across primary care and quality improvement. The poster titled: ‘A Quality Improvement & Primary Care Collaborative’, was submitted and successfully chosen for display at the IHI International Forum, Copenhagen 2020.

Testimonials

“Even after many years working in the NHS, QI has given me a whole new way of looking at things.” – QI Facilitator Graduate

Contact us  

Email: qi@nelft.nhs.uk

Twitter: @nelftqip

Website: https://www.nelft.nhs.uk/quality-improvement

In-person: QI Hub Room 208, CEME Centre

QI team

QI team

QI day

Waltham Forest Recovery College

About us 

We offer a range of free recovery-focused educational courses aimed at individuals who are living with mental health challenges. Our courses are designed and delivered by people with personal and professional experience, working together in equal partnership.

The courses are designed to be welcoming, informal, friendly and enjoyable. Our courses are delivered by a variety of professionals working from different agencies, working alongside our Recovery College staff.

The courses are for those who wish to learn with others to identify and develop strengths, build on confidence and explore opportunities for improving their life.

We also aim to build social engagement and community amongst peers, with encouragement and support to move forward at a pace suitable for each person.

Our key achievement from 2019-20

The Recovery College has created a responsive and recovery focussed learning environment, enabling each student to make the most of what the college has to offer. Participants with additional learning needs have befitted from bespoke 1:1 support, with special adjustments made to meet individual needs, along with environmental adaptations for students with mobility & sensory needs.

In response to the current Covid -19 situation the Recovery College has moved ‘online’, producing a newsletter to promote the new online courses .This publication is circulated to all the college’s students, our NELFT colleagues, WF health and social care providers and our local networks. See here:  WFRC-Newsletter-Summer-2020.pdf [pdf] 931KB

Testimonials

‘I loved this course! It’s empowered me and supported me in my recovery and I can’t thank the trainers enough. I like the experience and depth of knowledge of the trainers and providing info about a wide range of treatments, resources and Recovery help.’
‘ I felt much more confident that I have learnt how to cope and have better ideas to deal with Christmas. The group was lovely.’
A continuation for life after therapy – I feel scared about not having this – it’s been so useful. My attendance has increased as I’ve become more well. Amazing – The consistency of 6 weeks has really helped me grow in confidence. The trainers are amazing and the students also great. I wish I could do more.’

Contact us

Waltham Forest Recovery College

Jane Atkinson Health & Wellbeing Centre
Thorpe Coombe site
714 Forest Road
Walthamstow
E17 3HP

Phone: 0300 300 1546

E-mail: wfrecoverycollege@nelft.nhs.uk

Website: www.nelft.nhs.uk/waltham-forest-recovery-college

WFRC team

 

Integrated Community Teams

About us 

Integrated Community Teams: Basildon/Wickford, Brentwood/Billericay & Thurrock 

Our integrated community teams provide a wide range of nursing care to people who are unable to leave their homes even with the support of family, friends or carers.

Our qualified nurses and experienced competent health care assistants work with you to provide care such as:

  • chronic wound management
  • pressure ulcer management
  • diabetes management
  • elderly and frail with a nursing need
  • administering injectable medication( only if unable to self-manage)
  • routine catheter change
  • end of life

We support you in looking after your own general health and wellbeing, giving advice, support and reassurance to you, your family and carers. We will support and educate you and your family to manage your own care where possible and provide treatments directly to you, if you are assessed not to be able to do this yourself. You will have an individualised care plan, a copy of which will be given to you. This will inform you of the number of visits we will be carrying out and what we will be doing on these visits. These will be revised over time as your condition improves or if there is any other change in your needs. If you need help in-between your planned visits, a contact number will be provided for you to seek the help you need. We use electronic records so there will not be a comprehensive set of notes about your care in your own home.

Some of our staff have extended skills in consultation, diagnosis and independent prescribing and if we feel this will support the delivery of care to you, we will seek the opinion of an expert.

We can support you if you are being discharged from hospital by providing any ongoing treatment that can be delivered safely in the home environment. We also try to avoid you having an unnecessary admission to hospital but there are occasions that we would recommend an admission if it is clinically indicated. Some treatments cannot be given in a home environment as it is not safe to do so and if this is the case we will make an alternative arrangement for the delivery of this specific care.

If you have decided that at the end of your life, you would like to be at home, we will visit as required and we are available for this around the clock, every day of the year.

Patient information: Therapy

Our community therapists provide physiotherapy and occupational therapy rehabilitation, if you are experiencing a loss of independent living and are housebound, or your own home is felt to be the best place to support your recovery. In Thurrock only there is also a gym facility where we run groups and have the use of specialised equipment to aid recovery.

The need for physiotherapy or occupational therapy may be the result of a number of medical conditions, including:

  • orthopaedic conditions such as hip replacements or arthritis
  • neurological conditions such as strokes or Parkinson’s disease
  • respiratory problems such as chest infections

You will have a thorough assessment and a personalised rehabilitation programme will be agreed with you. All rehabilitation programmes are time limited and goal orientated. You will be expected to continue your rehabilitation independently following the programme set in-between the therapist visits to help you become as independent as possible. We are not able to provide you daily therapy or continue to see you when you have achieved your goals, as maintenance therapy is not provided.

We can provide advice, information, the temporary loan of specialist equipment and arrange longer term equipment if that is what you require.

Our key achievement from 2019-20

Continuing to provide a safe and effective service through the Covid crisis.

Testimonials

I just wanted to say a sincere thank you to you, and to all the nurses who treated Dad.
It’s been a horrendously sad and difficult time, watching Dad go through so much and feeling so helpless.  Your presence and your care reassured us so much. You always listened to Dad and to us, and always did all that you could. I know Dad was grateful, and so are us three girls.
I don’t know how we are going to move forward, but we will support each other as always. I know Dad is now with Mum who he cared for for 8 years before we lost her to cancer. He was so very strong and so very brave. Life seems very unfair.
Thank you from the bottom of my heart, you truly make a huge difference, to the patients and to their families.

Diabetes Service

About us 

We offer a  structured education Programme. Senior DSN’s Assessment and Management of patients with complex Diabetes. Liaising with patients Offering out alternative digital approaches to structured education for those who do want face to face and would prefer a more flexible approach. Rapid access to Diabetes consultants. Support for the wider MDT , education for nurses, care homes and carers. 

Our key achievement from 2019-20

Setting up the Diabetes Transformation Team to support with education.

Testimonials

The team are very Knowledgeable and support younger patients as well as older patients in managing their Diabetes  

Contact us 

Telephone 0300 300 1712

 

Epilepsy Service

About us 

Provide a patient centred, community based, specialist nursing, education service for Epilepsy patients and their families.

Enhance a patient’s quality of life, improve their physical health, mental and emotional health

  • To support in the management of seizures control / prevent or minimise deterioration.
  • Educate patients and their carer’s in order that they manage their Epilepsy disease effectively at home.
  • Monitor and support women of childbearing age to review their medications and consider alternatives treatments should they wish to conceive
  • Raise awareness, around Epilepsy and the effects it can have on people’s daily living.

Prevent admission to acute hospital.

Our key achievement from 2019-20

Working alongside the wider MDT in increasing the understanding of Epilepsy and how we can support those living with the condition to live ‘normal lives’.

Testimonials

A small team but very committed to their patients.

Contact us 

Tel: 0300 300 1712 
Email: Julie.hadley@nelft.nhs.uk

Integrated case management teams

About us

Integrated case management teams within the ICTs and MDT working across organisational boundaries. Essex & Kent Adult CHS.  ICT Basildon and Brentwood MDT and Integrated Care Service Model

Essex community matron, district nurses and care coordinator’s service have integrated to form a service model known as the integrated case management team, to promote PCN neighbourhood aligned teams.

This has had a significant positive effect on our new revised MDT model working that has been active throughout the pandemic and continues to build on the model now the peak of the pandemic has passed.

Service User is identified by HCP (Clinical judgement used to supplement identification).

MDT:

  • Regular meetings held (weekly)
  • Attended by core team. (NELFT, EPUT, PROVIDE, ECS)
  • Meetings are approximately 45 – 60 minutes.
  • 2-3 new patients plus other existing patients discussed

Care Plan:

Team agrees action plan for each patient. Admin support updates actions on spreadsheet and this is sent out to the MDT with actions.

Care delivery and care plan reveiw:

  • Community Matrons/Therapist/Social worker undertake an assessment of the patient
  • Members of the MDT provides patient with the necessary care to prevent admission/deterioration in mental/physical health or social situation.
  • Follow up is liaised outside of the meeting, between partner agencies and admin support re patient update to ensure MDT/GP that service is provided.
  • Care plan shared with MDT and discussed at next meeting.
  • The MDT team reviews the care plan and agrees if other measures need to be put in place to prevent the admission/deterioration in mental/physical health or social situation.

The team risk rates the patient and agrees a follow-up period.

Our key achievement from 2019-20

ICTs forming into truly integrated teams

Testimonials

Community matron feedback of MDT working:

One male service user in our local area was cuckooed in his previous home so he moved area last year for his safety.

Social services and ICT worked closely with Community Agents to get a suitable care agency in place. This would be to meet his specific needs. He has had input from therapists and nurses who have worked together with care agency to enable them to provide this care.
Communication has been key with all agencies in keeping him safe and maintaining his needs.
Joint visits have been done with him at his home which has allowed each team to meet and put a face to who they are working alongside in caring for this man. Even now during the pandemic we are experiencing, we are able to have video calls to continue the MDT’s.
This service user is currently in hospital and we are all working together to get him home safely with equipment and care he requires.

ICT teams

Tissue Viability Team

About us 

Our team covers two CCGs, Brentwood and Thurrock.  We are a team of 6 members of staff, 1 band 7, 1 band 6, 1 band 5 and 2 band 3’s.  Prior to Covid we run 3 clinics in Brentwood 5 days a week and 1 clinic at Thurrock twice a week.  As well as covering care homes, visiting patients in their own homes, providing education to different teams and services.  Since Covid our service has changed and we have had to adapt to new ways of working.

Our key achievement from 2019-20

Every year we do STOP the pressure day where we visit all the different teams providing training on pressure ulcers and prevention.  We also did a legs matter day to provide education and support to the general public about how important lower limb care is.

Testimonials

Our service is always getting amazing feedback stating how the team is very friendly and approachable, very efficient and provides excellent patient centred care.  All of our compliments are recorded on Datix

Contact us 

Stacey.Allen@nelft.nhs.uk

TVN

Minor Injuries Unit (MIU)

About us 

The Minor Injuries Unit is committed to delivering high quality, individualised care to all patients who present with a Minor Injury, treating them according to current evidence base and NICE guidance. It is a walk in service that does not require a referral or an appointment prior to attendance and is an alternative emergency care option to A&E, for a minor injury.

The Team is made up of both qualified and unqualified nurses supported by a team of administrators, delivering a model of care that supports Care closer to home and therefore more convenient to patient’s individual needs and lives.

The service ensures that patients are able to make an informed decision regarding treatment/intervention and that any risks are identified and minimalised.

Onward referrals are completed as necessary to the appropriate specialism if the clinical presentation is outside the remit of the MIU. 

Our key achievement from 2019-20

A key achievement has been the implementation of a Streaming Process.

This is a process of allocating patients to the most appropriate health care professional/health care setting.
The purpose of streaming is to clinically prioritise patients’ health care needs and to ascertain whether it is appropriate for them to be seen in MIU or to re-direct them to another service provider e.g. A&E, GP etc.

This ensures the attendee is given a decision regarding when and where their treatment is required within 15mins of initial presentation. Ensuring that the best outcome for the patient is achieved. 

Testimonials

A 56 year old gentleman attended MIU with a laceration to his lower leg from an electric saw. His wife drove him to MIU after first attending Basildon A&E and finding it working to capacity. He was seen by an ENP within an hour of attendance.  His wound was assessed, closed and a dressing applied.  He was discharged home with advice of how to look after the wound and to return if concerned.

The following day, his son attended MIU after cutting his chin open. He was seen almost immediately on arrival and again received treatment.

Both of these attendees would, by their own admission, have attended Basildon A&E but instead were treated with care, compassion and professionalism as reflected in the compliment slip at MIU. This patient’s story highlights how the MIU service provides an alternative emergency care management pathway with better outcomes

Contact us

Integrated Respiratory Teams About us

About us 

Care homes initiative for residents with Respiratory problems during COVID pandemic.

A key priority during the pandemic was “ring fencing” care homes and ensuring residents safety and health was maintained.  This was achieved through specialist nurse and allied health professional review of residents with complex respiratory problems (COPD/Asthma/Bronchiectasis/Interstitial lung disease).  This ensured that residents care and treatment was optimised ensuring that they had appropriate plans of care, rescue medication and specific equipment (eg aerochambers) in place in case of developing exacerbations of their underlying condition.  This was supplemented by providing relevant and targeted (requested by specific care homes) education regards inhaler technique to ensure correct delivery of medication and recognising signs of chest infection/deterioration to allow early intervention thus preventing the need to refer to acute care.

Our key achievement from 2019-20

All residents within adult (mental health/learning disability excluded) residential and nursing care homes within the Basildon, Brentwood, Wickford and Billericay reviewed against the above criteria. 

Testimonials

Positive feedback received from senior (operational lead and other senior staff) colleagues regards the intervention and ring fencing the care homes ensuring residents remained safe.

Positive feedback received from managers of care homes as this initiative enabled residents to be managed safely in their own home with the support of the care homes team.  Also that the education enabled staff to identify early signs of chest infections.

Contact us 

Helen Hill-Respiratory Nurse Specialist.  Helen.hill@nelft.nhs.uk

Kelly-Ann Keeling-Senior Respiratory Physiotherapist.  Kelly-Ann.Keeling@nelft.nhs.uk

Heart Failure Service

About us 

We offer support patients diagnosed with heart failure to manage their condition successfully at home and avoid admissions into the acute. Offer education to both carers, patients and the Wider MDT.

Work closely with our heart failure consultants on the Acute Trusts and for those patients who are end of life, ensure they are cared for in their preferred care setting and working closely with our end of life colleagues.

Our key achievement from 2019-20

Continuing to offer and support our most vulnerable patients to be able to achieve their activities of daily living.

Testimonials

The team are all so helpful and supportive, nothing is ever too much and if they say they will call you back they always do.

Contact us

nem-tr.heartfailureservice@nhs.net

Tel: 0300 300 1582

NELFT Library and Knowledge Services

About us 

The LKS Team provides healthcare information, evidence and knowledge support for all NELFT staff (clinical and non-clinical) and placement students. We also support public health teams in Barking & Dagenham, Havering, Redbridge, Waltham Forest, Thurrock and Suffolk.

We connect colleagues with information to help them do their jobs. It could be something care of a particular patient, redesigning a service, commissioning or Continuing Professional Development (CPD).

Due to the pandemic our main Aubrey Keep Library building at Goodmayes is closed; we have been working virtually since March. Our electronic resources and most of our services are available as usual.

Our key achievement from 2019-20

  • Covid-19 support to various NELFT groups and committees including CPAG.
  • Health Literacy training for Public Library staff: https://twitter.com/nelft_library/status/1189560612994588673
  • Health information drop ins at Public Libraries (pre COVID)
  • Presenting our Heath Literacy Project at several conferences: CILIP Wales, UHMLG and CILIP conference (see http://cilipconference.org.uk/health-vseminar/)
  • Sitting on the consultation panel of the Reading Agency's book selection process for the Reading Well for Children social prescribing resource.
  • Mental health awareness and NHS career sessions for primary and secondary schools in collaboration with CAMHS STAR workers. 
  • #NELFTreads – our trust wide reading project
  • Guest lectures for Pulmonary Rehabilitation patient groups.
  • Twitter take-over for national Health Information Week.

Publication of an article “Arts Day: A creative intervention for NHS staff wellbeing”  in Library and Information Research Journal at  https://www.lirgjournal.org.uk/index.php/lir/article/view/810/817

Testimonials

Training:

“I am now officially a published author J  please see attached and link below.  I also have a book chapter coming out in a book titled Migration and Mental Health … will let you know when out too J Thank you for all your help and support with finding literature to help complete my thesis.” - Natalie Bailey, CAMHS Primary Care Worker – Waltham Forest CAMHS
"I am going to recommend to different service areas to attend this training which will be helpful for future staff and service providers to ensure effective communication with patients/service users" - Public Health attendee at health literacy taster

Contact us

NELFT Library and Knowledge Service
Goodmayes Hospital
Barley Lane
Ilford, IG3 8XJ

Telephone: 0300 555 1200 Ext 64504

Email: library@nelft.nhs.uk

Follow us on Twitter: @nelft_library

Further information about our services can be found here:

 Intranet: http://nelftintranet/departments-and-services/library-services/library-services.htm

Internet: https://www.nelft.nhs.uk/library

Library

library

 

Forever Young project

About us 

The Older Adult Mental Health Team & Memory Service (Barking & Dagenham) in partnership with IROKO Theatre Company and Dagenham Park Church of England School, organised a series of health and wellbeing activities for older adults at Broad Street Medical Centre in September 2019. The resource was funded by the Lord Mayor’s fund. These sessions were very popular and well attended by both our service users and school children from Dagenham Park School.

Our key achievement from 2019-20

In March 2020 the monthly sessions had to be suspended for a couple of months and relaunched as online sessions in June 2020. This was to help alleviate the negative effects of the lockdown and social distancing regulations. The majority of our clients were in the age group where they had been asked to shield for their own protection. These restrictions seem to have caused the older people to suffer emotional, physical and psychological stress.

Keeping in mind the limitations posed due to health problems, music, gentle movements, songs and chants are used as a fun alternative to enhance the health and wellbeing of the clients.

The sessions included activities such as storytelling, drumming, clay modelling, music and mindfulness.

Testimonials

“I thoroughly enjoyed the online mindfulness session that I attended.  As we were in the middle of the lockdown due to the Coronavirus it was so good to have this.  I found it very therapeutic and was very impressed with the person who was running this.  I had not known much about this subject before but would now like to attend more of these sessions and find out more about it."
 “These sessions are always such great fun.  The people running this are so enthusiastic and really get everyone involved.  The young people they have with them always include everyone and make sure that we are all having a good time.  I feel we are so lucky to be offered this sort of therapy.  Again music is so good to lift people's moods and the drumming sessions certainly do this”.

Contact us

Phone number: 020 8522 1950

Email address: info@irokotheatre.org.uk

Website: www.irokotheatre.org.uk

Serious Incidents Team

About us

The SI team work across the trust investigating incidents which meet SI framework criteria to assist the trust in preventing future incidents occurring.

The team share learning gathered from investigations across the trust together with highlighting areas of best practice.

Our key achievement from 2019-20

  • Earlier this year we held a learning event at Maritime House in March 2020 “Learn as we grow in a Just Culture”.
  • There was great attendance, with extremely positive feedback on the presentations featured and the Q&A session.  
  • Patient Safety Learning Champions
  • August 2020 saw the launch of the trust’s Patient Safety Learning Champions.  The champion’s promote and cascade learning throughout their teams and directorates to enhance patient safety within the Trust.

Testimonials

serious incidents

Wordcloud created from feedback received from our March learning event.

Contact us

Serious.incidents@nelft.nhs.uk

 

 

Coping Through Football (CTF)

About us

Coping Through Football is delivered as part of NELFT mental health services.

It supports the recovery of adults and young people experiencing mental health issues by engagement in group football activities.

It is delivered through partnership working with 2 charities (London Playing Fields Foundation and Leyton Orient Trust).

CTF accepts clients from the 4 NELFT 4 London boroughsThe key aim is to support individuals develop healthier lifestyles and improve on their physical health and wellbeing.

CTF is open to individuals of all abilities & genders. Prior experience or an ability to play football is not required

Our key achievement from 2019-20

During the Covid-19 ‘lockdown’ CTF suspended its delivery of the sessions but continued to ensure that participants of the project were supported and engaged via telephone calls, zoom quizzes, etc.

As soon as we have been able , the CTF sessions have re commenced with a slightly revised delivery , with more scheduled smaller groups to adhere to social distancing ; ensuring and maintaining the safety of all participants and staff. 

Testimonials

Project  Participants:

“CTF improved my life immensely. CTF gave me my confidence back, it saved my life a million percent. It gave me my tools back to get on with my life”
Before I came to the project I didn’t really have any friends, just my family. Now I’ve made friends with people here and we keep in touch outside of the group. I feel that I’m physically fitter, I’ve got confident and I can talk to anyone now. I was unemployed for 7 years and have now got myself a full time paid job.”
London Playing Fields Foundation President  Kate Hoey MP:
“Coping Through Football is a perfect illustration of how a combination of innovation, partnership working and well managed playing fields can make a real difference to the lives of people with long term mental health conditions. The results are stunning, if we could bottle the benefits of sport we’d have a magic cure.”

Contact us 

Project Coordinator Sonia Smith: 07538 101450 / sonia.smith@nelft.nhs.uk

Admin Coordinator Andrea Shepherd: 0300 555 1201 ext. 68485 / andrea.shepherd@nelft.nhs.uk

Referral form: https://www.copingthroughfootball.org/wp-content/uploads/2020/09/CTF-Adult-referral-form.pdf

Adult Flyer: https://www.copingthroughfootball.org/wp-content/uploads/2018/08/CTF-Adult-flyer-September-2018.pdf

Youth Flyer: https://www.copingthroughfootball.org/wp-content/uploads/2020/09/CTF-Youth-flyer-general.pdf

Coping through football

coping through football

coping through football

Voluntary Services (Patient Experience)

About us

Voluntary Services sits under the umbrella of Patient Experience and has two work streams which are volunteering and work experience.

In order to improve patient experience and enhance services we recruit and support volunteers trust wide and offer guidance to departments in how to engage with our volunteers ensuring they are continually valued

We also assist young people and adults in gaining work experience to support future carer choices.

Our key achievement from 2019-20

It has been a challenging year for all of us under these current circumstances and although we had to temporarily suspend work experience the demand for volunteers to support our services has massively increased and the offers from the general public wanting to help has been amazing

So these are a few things that as a team we have achieved this year

  • We have streamlined volunteer recruitment  processes in accordance with national guidelines in order to fast track our volunteers into their roles
  • This has allowed us to increase volunteer numbers to 181 in total and we continue to recruit so the numbers are rising daily
  • Encouraged networking and peer support for volunteers through the use of social media
  • Arranged & supported virtual training for volunteers
  • Worked with staff health & wellbeing team to ensure volunteers can access the same benefits as staff
  • Celebrated National Volunteer Week with the support of Healthway Foundation charity to send a gift to every registered volunteer
  • Established a wider network of support with other Voluntary Services Managers, NHSE/I and external organisations to share best practice

We have set up a volunteer lead ‘Message to an Inpatient’ service whereby loved ones can send messages via a link on the website and this messages will be delivered to the relevant patients by one of our volunteers. This service is also open to staff, volunteers and members of the public to send get well messages for those that would not normally receive one

We will soon be launching a colourful uniform for our volunteers based on their feedback and new volunteer management software is coming soon

During this time the patient experience team have all remained supportive of each other with colleague being redeployed to give extra support to voluntary services. Despite working remotely from one another we recently won the Big Team (Step) challenge arranged by Healthway Foundation. Which as a united group meant a lot of early mornings and late nights walking our boots off but it’s been fun!

Testimonials

"My experience of volunteer has been so rewarding and I felt so grateful to be able to help others. I had a lovely (2 meter away) chat with the client I was delivering shopping to which showed me the joy volunteering brings but also brings to myself. I felt so much joy and warmth, and was such a rewarding experience. To know I helped others helped me too. 
Receiving the feedback brings me so much joy. Can’t wait to volunteer again soon!" Loren

Contact us

Lyn Beaman Ext 55802

Ian Birrell-Tanner Ext 52148

Emotional wellbeing programme during COVID-19

About us 

During the COVID-19 Pandemic period an emotional wellbeing team was set up at pace to coordinate the delivery of an emotional wellbeing service for staff. This service comprised colleagues from HR, Transformation, Psychology, Psychotherapy, IAPT, Chaplaincy, Operational services and invited leads. A specific support was provided to redeployed staff by way of webinars.  

Our key achievement from 2019-20

Planning, developing and delivering a range of staff emotional wellbeing webinars and services to provide support during the pandemic period. Staff have been able to access emotional support support on line , via the phone or video.

Testimonials

“I have been attending the mindfulness sessions on Tuesdays and Thursday since 23rd April 2020 and am finding them to be very beneficial. I have gained a lot of helpful information about self-care/wellbeing and how to keep calmer when managing a range of situations. I enjoy the mixture of self-care advice/discussion and the practical mindfulness activities. It is also helpful being able to share ideas/feelings with other participants in a safe space. I was unable to attend the session this Tuesday and I really missed it. Shanley is a fantastic facilitator and manages to make each participant feel welcome and an important part of the group. Thank you Shanley for all your support”
“I watched your first redeployment webinar it was very good.”
“Thank you for organising this wellbeing webinar, you are doing a brilliant job but and hope this feedback is going to the senior management. I hope all this good work is not just a tick in the box exercise”

Contact us 

Sue Merchant

Sue.merchant@nelft.nhs.uk

EWMHS Children’s Single point of Access (referrals team)

About us

SPA is the single point of entry of all referrals (across Essex, Southend and Thurrock) where there are concerns about emotional wellbeing or mental health related difficulties for young people aged 0-18.  Routes of referrals can be via post, phone or email. SPA mental health practitioners aim to contact young people, professionals, parents/carers to gather more information where indicated in order to clarify needs and plan the next steps.  The SPA triage process is needs led.  We have a 2 day response for all referrals received.  Where risks or concerns about risks or deterioration in emotional or mental health is indicated, SPA clinicians will call home and risk assess as well as provide further support and advice as well as safety plans.

Our key achievement from 2019-20

  • SPA has been proactive in promoting self-help, apps/websites Kooth, MindFresh, Big White Wall) and early intervention services.  This has also included psycho-education, talking therapies, mentoring and support as recommended within the NICE Guidelines.
  • We have successfully managed an increase in referrals whilst also being able to think about the needs of the young person and family when identifying the appropriate services to meet the needs.
  • We have continued to identify which referrals require us to talk to both families and professionals to agree outcomes, so that there can be a shared understanding of the recommendations.
  • We have maintained the value of working with strength’s and identifying expectations as part of our triages. Taking time to listen to concerns and working on a model that allows referrers to call us back to review any changes in circumstances or seek further SPA support and advice.
  • SPA has also developed working on letters that is unique to these outcomes.
  • Our staff retention is very good and this enables us to continue to work to the high standards at point of triage.
  • Lockdown was when SPA made a compassionate decision to call every referrer/family/young person 16 plus to provide support, advice and plan with them how to manage during such unprecedented times.  This was achieved during a period of making significant changes to how we delivered the service and as referral numbers increased.

Testimonials

We try to capture the compliments we receive from Young People, Families and professionals via the Datix system as well as 5x5’s.  The compliments are high and shows that referrers appreciate being listened to, feeling heard, being assessed as part of the triage.  Parents and young people often feel that they have had a service from SPA.  If there is a difficulty we endeavour to work together to find a resolution.  compliments.docx [docx] 15KB

Contact us

NELFT EWMHS
Hours of work 9-5 Monday to Friday

Shamin Beekawoo- SPA Manager shamin.beekawoo@nelft.nhs.uk
Mobile 07967 799857

Tina Russel- Head of Childrens Services EWMHS.
Tina.russell2@nelft.nhs.uk
Mobile  07967799197

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