How to get in touch and refer

 How to get in touch and refer

A young person living in Southend, Essex and Thurrock can access EWMHS services in two different ways:

  • By a referral to our services via their GP, teacher, school nurse or any other professional
  • By self-referral – which means parents or young people can call our central phone number for all of our services or use the online referral form, and get the help and advice that they need straight away.

Any young person, concerned parent, care giver or a responsible adult of a young person can access the EWMHS by either making an appointment to see their young person’s GP with them, or accessing our services for information by calling the central EWMHS phone number 0300 300 1600 and speaking to someone from the EWMHS team of healthcare professionals.

We have made it as easy as possible to contact our EWMHS.

Call 0300 300 1600 9am-5pm, Monday to Friday to be put through to our Single Point of Access (SPA) team and seven locality teams across Southend, Essex and Thurrock

  • We also have two email addresses:
  • For out of hours and weekend Crisis Support Service, please call the NELFT switchboard on 0300 555 1201 to be put through to immediate Crisis Support help

How does the process work?

  • Referrers seeking advice will be contacted within 24 hours of the initial request
  • Referrals to the Single Point of Access (SPA) team will be reviewed daily, screened within two working days and responded to once allocated to the locality team
  • All referrals will be prioritised according to the presenting clinical need and level of risk
  • All assessments aim to take place within 18 weeks
  • All consultant and non-consultant led treatment aims to start within 18 weeks of the referral.