What types of support do we offer?

The type of support offered will vary depending on the type and severity of concern. All of our direct support options aim for young people to meet their own goals. These include:

  • Online self–help
  • Sign-posting to other organisations
  • Crisis support
  • Specialist assessments
  • Face to face therapy either individually or in groups

If you have been discharged you can refer yourself back into the service at any time.

What do I do if I need immediate help?

If you feel like you need help straight away you can take the following steps to ensure you keep yourself safe until we can see you:

  • talk to someone you feel comfortable with and trust about how you are feeling so they can help direct you to get the right help. •
  • contact us on 0300 123 4496, 24 hours per day, 7 days per week. (Please note that from 6pm on weekdays and 12pm on Saturdays, all calls will be automatically diverted to the NELFT Mental Health Direct support line who are a team of dedicated Contacting professionals waiting to take your call.)

There are a number of immediate support options available to young people who need some additional support with something that might be happening in their life or who are looking for advice and guidance.

Big White Wall

Big White Wall

NELFT are working closely with Big White Wall and the site is now available to service users in Kent and Medway (ages 16-18 in Kent and 16-19 in Medway).

Big White Wall provides a safe, anonymous online community where you can talk about what you’re going through, and share experiences with people who feel the same as you. There is also a library of articles, tips and courses to help you understand how you are feeling. Trained counsellors, called Wall Guides, are online 24/7 to keep the service safe.

Big White Wall is completely anonymous, and members create a username which does not identify them in any way. One student who experienced depression commented, “It's just really nice to talk to people who don't know you, because they don't know your past and they can't judge you…What happens in Big White Wall stays in Big White Wall.

Young people from Kent and Medway can join Big White Wall for free by entering their postcode at www.bigwhitewall.com.



For some young people their emotional well-being may be having a significant impact on their day to day life and in these cases we may look to offer a short period of face to face support in a group environment or something on a 1:1 basis.

The Be You Project

The Be You Project

We are proud to work with The BeYou Project which helps to connect young people in Kent who are lesbian, gay, bisexual, trans or unsure of their sexual orientation and / or gender identity.

The team offer a safe, welcoming and non-judgemental space where young LGBT+ people can meet to socialise, have fun and help each other. Find out more here https://thebeyouproject.co.uk/

Headstart Kent

Headstart Kent

About the HeadStart project

HeadStart Kent is part of Kent County Council’s Early Help and Preventative Services and aims to help young people cope better when faced with difficult circumstances in their lives, preventing them from experiencing common mental health problems. The programme is funded by The Big Lottery Fund to provide the resources to develop approaches that support young people to develop their own resilience to cope with the everyday pressures they may face throughout their lives. HeadStart Kent aims to make changes through schools, families and within communities and has been designed with young people at its heart http://www.headstartkent.org.uk/about-the-site/about-the-headstart-project

addaction mind & body

The Mind and Body programme is an early intervention group that offer support around self-harming behaviours and continue to accept referrals from CYPMHS, YPWS and EDS services to support young people involved in or deemed vulnerable to self-harming behaviours but who would not meet the thresholds of Kent NELFT services.


To make a referral for more intensive support, click next