NELFT has launched the latest BrowseAloud accessibility software on the Trust website. The new service began on Monday 16 April and is accessible to the public, service users, carers and our staff. It is aimed at people with learning difficulties, dyslexia, mild visual impairments and those with English as a second language.
The support software, designed by Texthelp Ltd, enables translation, speech and reading support to website/web-based information, including pdfs. It is recommended by NHS England as a translation tool for most information on the website and is also in line with the Accessible Information Standards (2015).
The Accessible Information Standard (2015) places a duty on healthcare organisations to provide information in a form that people with a disability, sensory impairment or loss can use. Given our wider duties under the Equality Act 2010, the Trust provides a comprehensive and extensive provision of interpreting and translation services for non-English speakers or those for whom English is a second language, as part of the Trust’s implementation of the Standard.
Harjit K Bansal, Equality and Diversity Manager, said: “I am delighted that we are able to provide this software to all of our service users, carers and staff. BrowseAloud will allow all information on the website, as well as any leaflets or policies on the website, to be converted into an accessible format, including translating documents and assess to audio read. This not only helps us meet our compliance with the Equality Act 2010, but most importantly reaches out to the community we serve”.
In 2016, the top 15 requests for interpreting and translation services across NELFT included the following:
- British Sign Language
In Essex, there were 41 different languages requested, Havering: 51 languages, Waltham Forest: 61, Barking and Dagenham: 57, Redbridge: 62 and Acute and Rehabilitation Services: 40.
Bob Edwards, Integrated Care Director Redbridge and Executive Lead for Accessible Information Standards, added: “BrowseAloud will allow us to reach a much greater audience, and support our patients, carers and the general public to have information in an accessible format, that allows more visibility and raises awareness of the functions of the Trust. Although it has taken a long time, I am really excited and pleased with the process we are making in reaching out to a diversity of people.”
Through the installation of this software, we aim to provide service users, carers, patients, public and staff visiting our website with the best experience possible, providing the opportunity to access our Trust information and service information in an easily accessible way. To learn more about the software and how to use it, watch the short video below: