Dignitaries officially open the NELFT Trust Head Office and Training Centre | News and events

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NELFT NHS Foundation Trust provides a range of  community health and mental health services across the north east London Boroughs of Barking and Dagenham, Havering, Redbridge and Waltham Forest, Essex and Kent and Medway

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Dignitaries officially open the NELFT Trust Head Office and Training Centre

The official opening of the NELFT Trust Head Office and Training Centre took place on Tuesday 28 February at the CEME Centre in Rainham, Essex.

The ribbon cutting was performed by Roy Lilley, NHS commentator and founder of the Academy of Fabulous NHS Stuff, and he was joined by the Mayors of the four London boroughs whose areas the Trust covers: the Mayor of Havering Philippa Crowder, Mayor of Barking and Dagenham Eileen Keller, Mayor of Redbridge Gurdial Bhamra and Mayor of Waltham Forest Peter Herrington.

The official opening was an opportunity for the Trust to show dignitaries and guests around the new agile-working space, as well as demonstrating how agile working was developed and implemented, and discussing what the benefits are for staff and patients. vhvjhgvhm

(Pictured are: (L-R) NELFT Chief Executive John Brouder, Roy Lilley, Councillor Philippa Crowder and NELFT Chair Joe Fielder)

NELFT is the largest NHS Foundation Trust in England to work agilely. The journey has taken over five years and has seen corporate support functions as well as some front line patient services join the agile-working programme. Since the programme began, patients have consistently given positive feedback and told us that they get to spend more time with healthcare professionals and are receiving a more responsive service to their medical needs.

This bears testament to NELFT’s ethos and values of putting patients at the heart of everything we do and promoting what is possible for staff. To support being an innovative and transformational organisation, leading the way in the NHS on large-scale agile working, we felt our new headquarters at CEME had to support this vision.


(NELFT Director of Workforce Bob Champion)

We involved staff every step of the way in designing the agile work space, from what it looked like, to furniture and equipment.  We wanted our staff to truly co-produce our new headquarters, which breaks the mould within the public sector, as they know our business best, and feedback has been positive every step of the way.

We also house our training centre for the whole trust at CEME to further promote the idea of agile working to other areas of the workforce, particularly clinical colleagues - who traditionally may not have thought agile working was possible.

The NELFT HQ at CEME houses 165 agile workspaces, seven meeting rooms, six training rooms, two IT training rooms and the boardroom, there is also a large area of shared central workspace and a meeting ‘pod’. The building was first utilised by staff in early November and now houses employees from across the corporate teams, as well as clinical staff.


(David Pike, the Agile Working Programme Manager, being awarded a Make a Difference Award by Roy Lilley)

Chief Executive John Brouder said: “Agile working will transform the way that the Trust cares for patients. Many Trusts allow corporate staff to work agilely, but we wanted to go further and equip nursing staff with the tools to spend more time with their patients and less time in an office doing admin.

“Of course, it’s not possible for all staff to work agilely - but we will be rolling out devices to as many as possible as there are obvious benefits. Staff are able to use mobile devices while visiting in the community which frees up their time and allows them longer to speak with the patient. These steps are making staff more efficient and delivering a better service for patients.”

Pictured below are (L-R) Councillor Peter Herrington, Joe Fielder and Councillor Gurdial Bhamra.