'Outstanding' - The CQC hails NELFT’s rejuvenated Brookside Adolescent Unit | News and events

'Outstanding' - The CQC hails NELFT’s rejuvenated Brookside Adolescent Unit | News and events

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NELFT NHS Foundation Trust provides a range of  community health and mental health services across the north east London Boroughs of Barking and Dagenham, Havering, Redbridge and Waltham Forest, Essex and Kent and Medway

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'Outstanding' - The CQC hails NELFT’s rejuvenated Brookside Adolescent Unit

The child and adolescent mental health wards at NELFT have been rated ‘Outstanding’ overall by the Care Quality Commission (CQC).

The Brookside Unit in Goodmayes received the new upgraded rating following the inspection by the CQC in August 2017.

NELFT Chief Executive John Brouder said: “I am absolutely thrilled that the Unit is now recognised by the CQC inspectors as being ‘Outstanding’ for the young people it cares for. It is also fantastic that the CQC team highlighted that staff morale is high and that our employees are proud of the Unit – which we all are.

“Temporarily closing Brookside, to renovate the building and make it fit for future generations in April 2016, was one of the hardest decisions the executive management team has had to take, but with this wonderful rating it was a decision that has been thoroughly vindicated. I would like to say a hearty well done to all the staff who have worked so hard to make Brookside truly ‘Outstanding’.”

Among some of the findings, the CQC Inspectors were delighted to find:

  • Strong and inspirational leadership at the Trust had transformed the Brookside Unit - and over an 18-month period the ratings moved from ‘Inadequate’ to ‘Outstanding’.
  • Staff were fully committed to ensuring that they provided quality services and continued to improve through innovation. Young people receiving care were encouraged to become actively involved in quality improvement projects and their input was valued.
  • Staff treated young people and their families as partners in their care. They understood the importance of being kind and respectful.
  • There was genuine empathy and understanding of individual needs and wishes, which was reflected in the work undertaken with young people and their families.
  • There was a strong, visible person-centred culture. Staff were highly motivated and inspired to offer care that was kind and promoted people’s dignity. 
  • Staff morale was high and they commented that this had steadily improved since the ward had re-opened in September 2016. 
  • The leadership, governance and culture of the service drove improvement and underpinned the delivery of high quality person-centred care.
  • There were high levels of staff satisfaction and staff were proud of the organisation as a place to work and spoke highly of the culture. Staff at all levels were actively encouraged to raise concerns. Managers made themselves available and were actively involved in ward-based activities.

Official re-opening pictre (Pictured above at the official re-opening in March 2017 are the Deputy Mayor of London Joanne McCartney and Mayor of Redbridge Gurdial Bhamra)

Paul Lelliott, Deputy Chief Inspector (lead for mental health), said: “Young people told us that they received excellent care, that staff were amazing and that they felt safe on the ward. I am very pleased that our inspectors also concluded that unit was providing outstanding care. North East London NHS Foundation Trust’s Brookside Unit has come a long way since the trust closed it after a previous Inadequate rating.”

To read more about the official re-opening in March 2017, click on the NELFT website news article at: www.nelft.nhs.uk/news-events/news20170330nelftofficiallyreopenedbrooksideadolescentunit-2441

To read the full CQC Quality Report, visit the CQC website at: