Redbridge leading the way on integrated health and social care services | News and events

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NELFT NHS Foundation Trust provides a range of  community health and mental health services across the north east London Boroughs of Barking and Dagenham, Havering, Redbridge and Waltham Forest, Essex and Kent and Medway

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Redbridge leading the way on integrated health and social care services

On Thursday January 26, NELFT and the London Borough of Redbridge (LBR) hosted an event at Redbridge Central Library to celebrate with partners the progress that has been made in integrating Community Health and Social Care Services (CHSCS) in Redbridge.

Jacqui Van Rossum, Executive Director of Integrated Care (London) for NELFT, opened the event with Adrian Loades, LBR’s Corporate Director of People. Both spoke about Redbridge leading the way with truly integrated, people-centred services for adults.

Councillor Mark Santos, Cabinet Member for Health and Social Care, thanked staff across both organisations for their continued efforts to work in a more joined up way to deliver the best possible outcomes for local residents.

The Mayor of Redbridge, Councillor Gurdial Bhamra reminded attendees how important it is to support the health and wellbeing of our communities and how pleased he is to see the two organisations working in partnership to deliver better care.

The rest of the event was led by Bob Edwards, Integrated Care Director, NELFT, Vicky Hobart, Director of Public Health, LBR, and Caroline Maclean, Operational Director for Adult Social Services, LBR. They talked through progress so far including provision of fully integrated health and social care teams across four localities with a single point of access and integrated crisis intervention. Next steps include further support for staff with IT systems and further engagement with primary care.

Bob Edwards, Integrated Care Director (Redbridge), said: “The Community Health and Social Care Service (sometimes called the HASS) is a shining example of the improvements that can be made to how health and social care services can be delivered when organisations truly work together. The unique partnership between NELFT and the London Borough of Redbridge has led to the development of an integrated service that is already providing a better standard of care for the residents of the borough.”

Caroline Maclean, Operational Director of Adult Social Services (DASS) said “I joined the Redbridge Team in October 2016 and have benefitted from watching the new teams develop and grow and I am particularly impressed with the design and more importantly the outcomes for vulnerable people. Importantly, this new model will be shared with adjoining boroughs and help them think through their integration with our health colleagues and public health services to give people a ‘one stop shop’ approach to receiving advice, information and support.”

More than 40 people from partner organisations representing the voluntary sector, health, social care and local residents were in attendance and had the opportunity to ask questions about the service. This was followed by lunch and music from the Steel Pans group, based at the Woodbine Clubhouse in Wanstead.

To find out more about the Community Health and Social Care Services (CHSCS) in Redbridge visit:

Pictured (L-R) are NELFT Chair Joe Fielder and Mayor of Redbridge, Gurdial Bhamra.