Three of NELFT's core services have been rated as 'Good' by the Care Quality Commission | News and events

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NELFT NHS Foundation Trust provides a range of  community health and mental health services across the north east London Boroughs of Barking and Dagenham, Havering, Redbridge and Waltham Forest, Essex and Kent and Medway

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Three of NELFT's core services have been rated as 'Good' by the Care Quality Commission

Three of the core services that the Trust provides have been rated as ‘Good’ overall by the Care Quality Commission (CQC).

Community health services for adults, for children, young people and families and end of life care were all rated ‘Good’ overall following inspections during October 2017. They include services such as district nursing, palliative care teams, health visiting and school nurses, and are provided across North East London and Essex.

Community health services for adults

Services for adults were rated Good for being effective, caring, responsive, well-led and Requires Improvement for being safe.

Inspectors observed staff treated patients with care, compassion and kindness. There was a consistent focus on adapting services to meet the needs of local people. They also highlighted that work by the dedicated harm free care team had led to reduced falls and pressure ulcers.

Community health services for children, young people and families

Community health services for children young people and families were rated Good in all categories CQC inspect: safe; effective; caring; responsive and well-led.

Amongst the praise, the Inspectors highlighted that people using the trust’s community services were treated with dignity and respect. People felt listened to by health professionals, well informed and involved in their treatment and plans of care.

End of life care

End of life care (EOLC) was rated Good for being safe, effective, caring and well-led. It was rated Requires Improvement for being responsive.

During the inspection, CQC staff noted that the end of life team demonstrated compassionate care to patients and their families. Inspectors observed a commitment to providing care that was focused on meeting the emotional, spiritual and psychological needs of patients as well as their physical needs.

About the three ‘Good’ ratings, NELFT chief executive John Brouder said: “It is gratifying that all the hard work of staff has been recognised by the latest assessment from the CQC and NELFT is now rated as ‘Good’ across the services. The Trust continually strives to provide the best care and the improvements we have carried out across our community and end of life care teams have shown that even in the toughest times for the NHS, NELFT can raise the standards of care that we provide.”

The CQC’s Deputy Chief Inspector (Mental Health), Paul Lelliott, said: “We found a good standard of care throughout the three core services we inspected at North East London NHS Foundation Trust.

“It was particularly pleasing to see that the trust was rated Good in all categories CQC inspects for community health services for children, young people and families.

“I look forward to NELFT producing even better results in future inspections.”

You can read the reports in full on the CQC website at: