Learning from complaints
Following an extensive inquiry into failings at Mid-Staffordshire NHS Foundation Trust, Robert Francis QC published his final report on 6 February 2013. Many recommendations were made following this report and NELFT are now required to report on how they are learning from complaints.
Below is a report demonstrating how we have developed a learning tool that identifies themes and outlines the improvements made and shows findings from complaints received during the period 1 April to 30 September 2015 in a You said-We did format.
Learning from Complaints-Q1-2017-18 [pdf] 272KB
Learning from Complaints Q2 2017- 18 [pdf] 312KB
Learning from Complaints Q3 2017 - 18 [pdf] 303KB
Learning from Complaints Q4 2017-18 [pdf] 598KB
Learning-from-complaints-Q1-2016-17 [pdf] 310KB (Trust wide)
Learning from complaints Q2 2016-17 [pdf] 316KB (Trust wide)
Learning from complaints Q3 2016-17 [pdf] 354KB (Trust wide)
Learning from complaints Q4 2016-17 [pdf] 285KB (Trust wide)
Learning-from-complaints-Q1-2015-16 [pdf] 390KB (Trust wide)
Learning-from-complaints-Q2-2015-16 [pdf] 364KB (Essex only)
Learning-from-complaints-Q3-2015-16 [pdf] 374KB (Trust wide)
Learning-from-complaints-Q4 2015-16 [pdf] 277KB (Trust wide)
Learning from complaints and findings from the investigation may be shared on our website. If you do not wish your concerns to be shared please contact firstname.lastname@example.org and we will ensure that the issues you have raised are not included.