Quality Improvement within NELFT

Quality improvement within NELFT is lead and supported by two teams within NELFT. These are the Learning and Support team and the Strategic Projects team.

The two teams aim to provide the structure to enable NELFT staff and external NHS colleagues to achieve the following aims:

  • to build improvement capacity;
  • to ensure that staff have support and opportunity to utilise these skills;
  • to ensure that improvement is sustainably embedded within the organisation;
  • to aid in the scaling-up and spreading of quality improvement work across NELFT.

The Learning and Support team provides quality improvement training within the Trust, and uses the Model for Improvement methodology. The team promotes the ethos and advantages of quality improvement internally and externally and also offers guidance with all things QI and actively supports and work alongside staff to develop their improvement ideas using the QI methodology and associated supportive tools.

The key questions we ask ourselves in MFI are:

• What are we trying to accomplish?
• How will we know that a change is an improvement?
• What change can we make that will result in improvement?

“The Model for Improvement (MFI) provides a framework for developing, testing and implementing changes leading to improvement. The model provides an easily understandable scientific method which acts to moderate the impulse to take immediate action with the wisdom of careful study. As a consequence of its simplicity and widespread applications, it is the most commonly used QI approach in healthcare.” - Life QI

For guidance on this model please click here to view the relevant section on the IHI website.

Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance  (2nd edition). San Francisco: Jossey-Bass Publishers; 2009.

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Kelly Anderson

Kelly Anderson

Kelly has over 17 years’ experience of working in the NHS and has been at NELFT for the whole of her NHS career.  She has worked in a number of roles within the Trust which include as a receptionist, an administrator and a health care support worker.  Kelly is proud to be a registered Mental Health Nurse and graduated with a Mental Health Nursing Degree in 2008, she has worked predominantly in a Mental Health inpatient setting during her various roles.

Kelly has worked in the Practice improvement Team since 2011 and enjoys the challenge the work brings. Kelly received a Quality Service Improvement Redesign (QSIR) qualification in 2015.  She is excited about the future of using a QI methodology to support staff within the Trust in making changes which will improve outcomes for patients and for staff to feel valued in what they achieve.

Kelly likes to bake and loves gallivanting around the UK camping in her trailer tent called Gertie, her favourite place to go is Cornwall.

“A person who never made a mistake never tried anything new”

Albert Einstein