Quality Improvement Services
About us
Quality Improvement within NELFT
Quality improvement within NELFT is lead and supported by two teams within NELFT. These are the Learning and Support team and the Strategic Projects team.
The two teams aim to provide the structure to enable NELFT staff and external NHS colleagues to achieve the following aims:
- to build improvement capacity;
- to ensure that staff have support and opportunity to utilise these skills;
- to ensure that improvement is sustainably embedded within the organisation;
- to aid in the scaling-up and spreading of quality improvement work across NELFT.
The Learning and Support team provides quality improvement training within the Trust, and uses the Model for Improvement methodology. The team promotes the ethos and advantages of quality improvement internally and externally and also offers guidance with all things QI and actively supports and work alongside staff to develop their improvement ideas using the QI methodology and associated supportive tools.
The key questions we ask ourselves in MFI are:
• What are we trying to accomplish?
• How will we know that a change is an improvement?
• What change can we make that will result in improvement?
“The Model for Improvement (MFI) provides a framework for developing, testing and implementing changes leading to improvement. The model provides an easily understandable scientific method which acts to moderate the impulse to take immediate action with the wisdom of careful study. As a consequence of its simplicity and widespread applications, it is the most commonly used QI approach in healthcare.” - Life QI
For guidance on this model please click here to view the relevant section on the IHI website.
Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (2nd edition). San Francisco: Jossey-Bass Publishers; 2009.
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Roisin McGuill
Roisin graduated as a Speech and Language Therapist in 2002 from Queen Margaret University College, Edinburgh. She also holds a BSc (Hons) in Linguistic Science from the University of Ulster. Then she joined NELFT in 2008 after previously working in the London boroughs of Enfield and Newham.
Roisin worked as an Early Years Speech and Language Therapist in Barking and Dagenham for 11 years. During this time, she was also a Safeguarding Supervisor and completed investigations for NELFT, using Root Cause Analysis methodology. She was part of Cohort 5 of the NELFT QI Facilitator Programme in 2017, and graduated as a NELFT QI mentor in April 2018
Roisin joined the Quality Improvement Services on secondment in November 2018, and has been a permanent team member since July 2019. She finds it extremely rewarding to share QI methodology with colleagues both inside and outside the organisation, and to support others to take ownership of the changes they want to see in their teams and systems.
‘Success is liking yourself, liking what you do, and liking how you do it’
Maya Angelou