NQIP aims to provide the structure to enable us to achieve these aims; to build improvement capacity, ensure that staff have support and opportunity to utilise these skills and ultimately to ensure that improvement is sustainably embedded within the organisation.
The Quality Improvement (QI) agenda within NELFT is led and delivered by the Quality Improvement Team, a multi-professional team comprising of nurses, an occupational therapist, a physiotherapist, a psychiatrist, health visitors and admin.
The Team’s original work remit was very different from the QI remit that is now our primary focus, although, ‘improvement’ was very much of our former role. Our former role was to support staff to improve aspects of clinical practice that were identified through the Trust’s governance monitoring functions such as audits; events; incidents; national initiatives; etc. However, our interventions and support were not always welcomed by front-line staff and we believe this was partially due to the lack of ownership of the direction of that improvement work as this was being imposed and led by a team that was not directly connected to their teams.
In 2015 the team attended the accelerated Quality, Service Improvement and Re-design (QSIR) programme in Warwick where we learned about QI and its methodology as the basis of our QI training. We have continued to develop our QI skills so that we can deliver the QI agenda within our organisation.
As a team, we provide all QI training within the Trust. We promote the ethos and advantages of QI internally and externally. We offer guidance with all things QI and we actively support and work alongside staff to develop their improvement ideas using the QI methodology and associated supportive tools.
We strongly believe that QI is the way forward to make sustainable change and improvements within our Trust and for the NHS. We welcome and invite all those who wish to learn more about the benefits and uses of QI and above all, we believe QI allows teams to take ownership of their improvement issues and allows and equip teams to ‘lead’ and design these areas of improvement with a little support from the Quality Improvement Team.