ewmhs number change

The phone number for the Emotional Wellbeing Mental Health Service (EWMHS) for children and young people in Essex, provided by North East London NHS Foundation Trust (NELFT), has changed.

The new number is: 0800 953 0222.

This is a Freephone number.  If you call out of hours, please use the new 0800 number which will divert you to our main switchboard.

The service is available to children and young people, and their families or carers, across Essex to access mental health and emotional wellbeing care and support.

If service users call the old number, 0300 300 1600, they will hear a message confirming the new Freephone number and be asked to redial.


Emotional Wellbeing and Mental Health Service

Who are we?

The Emotional Wellbeing and Mental Health Service (EWMHS) provides advice and support to children, young people and families who are in need of support with their emotional wellbeing or mental health difficulties.

The service covers Southend, Essex and Thurrock and is open to young people between the ages of 0-18, or up to 25 for those with special educational needs.

Any child or young person experiencing mental health difficulties as well as any parent, guardian or professional can access the service for help and guidance.

There are lots of ways to access the service.

  • A child or young person can contact us directly

  • Any parent/guardian or professional such as a teacher, school nurse or GP can contact us on the behalf of the young person

When the service can help?

Everyone goes through ups and downs, but sometimes feelings or behaviours can start to get in the way of day-to-day living. When this happens, it might be time to seek some help.

We can support people with a range of mental health difficulties faced by young people, which can include:

  • Low mood
  • Anxiety
  • Obsessional thoughts
  • Sleep problems
  • Body image and eating difficulties
  • Behavioural and emotional difficulties
  • Trauma and loss
  • Parenting and family difficulties

These are some of the things we can help you with. If we feel EWMHS is not right to help your particular need, then we can put you in contact with a number of different organisations who might be more appropriate.

What the service can do

The EWMHS offer a range of both individual and group talking therapies such as;

  • CBT (Cognitive Behavioural Therapy)
  • DBT (Dialectical Behavioural therapy)
  • Trauma focused therapies
  • Play based therapies
  • Art and creative therapies
  • Psycho-dynamic therapy
  • Family therapy
  • Group Therapy
  • Medication

Journey through the service

Waiting times may vary but we aim to see people within 12 weeks. However, if you find that things become more stressful while you are waiting to be seen, contact us as soon as possible so we are able to provide support.

image of journey through service

Useful online resources


togetherall Togetherall

Togetherall; is an online community for people 16-18 years of age with a forum offering support from trained professionals where you can talk anonymously to other members and take part in group or one-to-one therapy.





milife logo

MiLife; is an online help service designed by young people from Essex with useful information and links to other organisations that work with young people.




Kooth; is an online mental health service for children and young people which offers online counselling and emotional-wellbeing support.


For a full list of NHS approved online self-help services visit the website link here.

Important contact details

To contact the service between the hours of 9am-5pm, Monday to Friday, you or someone on your behalf can;

If you need urgent help or out of hours help; call NELFT out of hours: 0300 555 1200