We want to hear from you

NELFT wants to ensure you receive a high quality service. We welcome any feedback, comments or complaints about services as this will help us to learn and improve. We will listen carefully and do everything possible to ensure your comments and concerns are addressed.

Comments, Concerns, Compliments, Complaints

**Please note that the Ombudsman is currently not accepting new complaints about the NHS, or progressing existing ones. This is to ensure the NHS can focus its resources on providing urgent healthcare. This will be kept under review, and you can find out more information on the Ombudsman’s website www.ombudsman.org.uk**

Tell us what you think

We are committed to providing the highest standards of quality and care to our patients and their families.

If you’ve got a comment, concern, question or compliment about services at NELFT, please let us know.

Note: Questions marked by * are mandatory

Note: Questions marked by * are mandatory


Thank you for contacting us. If you are contacting us with an enquiry or a complaint, we will look into this and contact you shortly.

Would you recommend our service?

Please click on the link below to complete a survey to let us know what you thought of your care or treatment. Your answers cannot be traced back to you so please tell us exactly what you think.  A member of your family or a friend is welcome to help you complete the questions if you are unable to. 

Take survey

NHS England calls this survey the Friends and Family test. You can find more information about what we do with these survey results on the NHS Choices Guide to Friends and Family Test.