100 Voices: How Better Feels has launched with three honest conversations about what it really takes to improve care, and why the experiences of patients, carers and staff all matter.

We often hear the end of the story: the new service, improved result or
successful project. A new podcast from The QI Hub asks what happened on the way there.

The Minor Injuries Unit (MIU) at Orsett Hospital is getting ready to move to its new home at the John Tallack Centre at Thurrock Community Hospital, opening on Monday 2 November.

For Dastagir (Das) Khan, being a pharmacy technician is about helping people understand their treatment, feel confident managing their health and making every patient interaction count.

For Frank, Medicines Management Technician at Goodmayes Hospital, patient safety and quality care are what make his role so rewarding. With more than five years' experience as a pharmacy technician, Frank works closely with patients and multidisciplinary teams to ensure medicines are used safely and effectively.

On National Pharmacists Week, we celebrate colleagues like Rabia Begum, whose work is transforming patient care through specialist ADHD services.

As we celebrate Community Services Week (19-23 October 2026), we are spotlighting the incredible teams delivering innovative care closer to home. One such example is our Catheter Crisis Service, recently recognised at the We Are NELFT Staff Awards for Innovation and Improvement, which is transforming care for hundreds of patients across Barking & Dagenham, Havering and Redbridge.

North East London NHS Foundation Trust (NELFT), with support from headline sponsors BT and CDW, has recognised the exceptional achievements of its staff at its annual  We Are NELFT Awards, celebrating extraordinary individuals and teams whose work is improving care and supporting communities.

As we mark World Mental Health Day on 10 October, one young man accessing NELFT's Coping Through Football programme has shared his experience of overcoming those barriers and why seeking support early can make all the difference.

As a North East London NHS Foundation Trust (NELFT) Involvement Representative and National Patient Safety Partner for NHS England, I draw on my lived experience as a carer and my background as a retired project manager to support co-production, service improvement and patient safety.

For Neurodiversity Celebration Week, we are celebrating the voices and experiences that help shape the services we provide for children, young people and families.

My journey hasn’t been as straightforward as most. I live with multiple long-term health conditions, including dystonia, Ehlers-Danlos syndrome (a genetic connective tissue disorder), scoliosis (a curved spine), and the after-effects of cancer. These challenges have made my career and life more complicated at times, but they’ve also shaped who I am as a nurse and as a person.

I am an Occupational Therapist, and my Carer’s Champion role sits alongside my clinical practice. The Carer’s Champion role is open to anyone within the team, both clinical and non-clinical staff. We’ve been supported in developing this role by Tarek Seeraullee, Havering Carers Lead for NELFT, whose expertise, advocacy for carers’ rights, and ongoing guidance have been invaluable.

The launch of the Relational Care Faculty in November last year has sparked conversations about how we can build compassionate mental health systems, and how we can make sure they are a key part of our day-to-day practice, both in the way we interact with our staff and our patients.   

Twelve years ago, Ruby Chott was running a successful business in Chigwell, Essex. When her daughter experienced a mental health crisis at university, Ruby started her own journey in mental healthcare and eventually her curiosity led her to peer support work.

The NELFT LGBTQ+ staff network has welcomed a new Vice Chair, Anne Bohl-Gorny.

Anne is a psychologist working with young people in our eating disorders service. Anna shares her perspective working with the network: "I am really excited to be appointed Vice Chair of the LGBTQ+ network. It’s a perfect puzzle piece complementing my clinical work as a psychologist: I try to work in an affirmative approach, and I hope to now also have an impact on a more operational and network level.