Support and resources

*Please note, our Quality Improvement Clinics for April have been cancelled. 


NQIP: Quality Improvement clinics

Would you like to find out more about QI and how you can get involved?

Do you have an improvement idea and don’t know how to take it forward?

Are you working on a QI project and would like some support and advice?

Have you been involved with QI projects and feel that you have learning and reflections to share with others?


Book an appointment or just drop in!


QI clinics are being held on a twice monthly basis at the CEME centre. This is an opportunity for you to speak to the QI team and to colleagues who are interested or already involved in projects. You are very welcome to simply drop-in for a cup of tea and a chat, to use the opportunity for general discussion and networking, or you can book a 121 with one of the QI team to discuss any specific queries or issues.

We invite you to join us on the following dates: 

  • Thursday 16 January 2020, 10.00 – 12.00, Room 208 CEME

  • Monday 20 January 2020, 1.00 – 3.00pm, Room 208 CEME

  • Monday 10 February 2020, 10.00 – 12.00, Room 208 CEME

  • Friday 28 February 2020, 1.00 – 3.00pm, Room 208 CEME

  • Monday 9 March 2020, 10.00 – 12.00pm, Room 208 CEME

  • Wednesday 18 March 2020, 1.00- 3.00pm, Room 208 CEME

  • Tuesday 5 May 2020, 10.00 – 12.00pm, Room 208 CEME

  • Wednesday 27 May 2020, 1.00 – 3.00pm, Room 208 CEME

  • Thursday 11 June 2020, 10.00 – 12.00pm, Room 208 CEME

  • Monday 22 June 2020, 1.00 – 3.00pm, Room 208 CEME

Further dates can be found on the NELFT intranet.

Please let us know if you would like to book a 1-1 slot

Please feel free to contact us if you have any questions


LIFE QI Platform

Life QI

Used by over 600 organisations in 28 countries, Life QI is helping organisations and individuals improve health and social care in communities around the world.

Life QI is more than just a project management system, it is a space for the QI community to learn, share and work together. You can create groups to work together on projects and programmes, start discussions on local issues with colleagues or the big challenges and involve anyone in the QI community.

You need to be validated through NELFT staff or those on NELFT courses click here, external staff would have to check with your own organisation. (Help Centre with guides to support you with your project)

QI Newsletter

QI newsletter January 2019 [pdf] 827KB

QI newsletter February 2019 [pdf] 1MB

QI newsletter March 2019 [pdf] 1MB

QI newsletter April 2019 [pdf] 914KB

QI newsletter May 2019 [pdf] 2MB

QI newsletter June 2019 [pdf] 488KB

QI newsletter July 2019 [pdf] 792KB

QI newsletter August 2019 [pdf] 806KB

QI newsletter September 2019 [pdf] 629KB

BMJ Open Quality

BMJ Quality

A variety of resources to support you getting started, such as user guides, welcome documents and posters are available on the BMJ Resource centre. Please feel free to download, host and share these with colleagues.

Training – You have a dedicated training manager who runs regular and customised online training sessions. Register for a webinar today. To discuss your requirements please contact us at

If you have any access problems or questions please do not hesitate to contact us at:

Write-up your quality improvement projects using BMJ Quality and publish them in BMJ Quality Improvement Reports. Our platform guides you through each step of the SQUIRE framework, helping you create high quality reports with excellent publication prospects

Access is free once you register with BMJ quality

Evidence Base






The Tipping Point: How Little Things Can Make a Big Difference


Malcolm Gladwell





Understanding Variation: The Key to Managing Chaos 2
(Revised Edition)


Donald J. Wheeler




Diffusion of Innovations


Everett J. Rogers





The Health Care Data Guide: Learning from data for


Provost & Murray




Measuring Quality Improvement in Health Care



Carey & Lloyd




Out of the crisis


Edward Deming





The Improvement Guide


Langley; Moen; Nolan; Norman; Provost



QI tools and techniques

Peter Mears 1994



BMJ quality and safety JHQ