Support and resources

QI clinics

NQIP QI Clinic Dates

QI clinics are held frequently across the trust. This is an opportunity for you to speak to the PIP team and to colleagues who are interested or already involved in projects. You are very welcome to simply drop-in for a cup of tea and a chat, to use the opportunity for general discussion and networking, or you can book a 1:1 with one of the PIP team to discuss any specific queries or issues.

NQIP: QI clinics drop in sessions.

Book a 1:2:1 Sessions with a QI Mentor during a clinic session for additional support

  • Tuesday 6th November, 10.00am – 12.00pm, main seating area in CEME (drop-in only)
  • Monday 12th November, 11.00am – 1.00pm, meeting room 2, Seven Kings, Aldborough Road, Newbury Park, Ilford, Essex IG2 7SR

  • Thursday 6th December, 10.00am – 12.00pm, main seating area in CEME (drop-in only)

  • Monday 10th December, 10.00am – 12.00pm, Group Room, Church Elm Lane, Dagenham, RM10 9RR

  • Tuesday 15th January 2019, 10.00am – 12.00pm, CEME, Meeting Room 3

  • Thursday 14th February 2019, 10.00am – 12.00pm, CEME, Meeting Room 3

  • Wednesday 13th March 2019, 10.00am – 12.00pm, CEME, Meeting Room 3 

  • Thursday 11th April 2019, 10.00am – 12.00pm, CEME, Meeting Room 3

  • Tuesday 14th May 2019, 10.00am – 12.00pm, CEME, Meeting Room 3

To book a 1:2:1 slot during a clinic session please email the team at

Please contact us if you have any questions

LIFE QI Platform

Life QI

Used by over 600 organisations in 28 countries, Life QI is helping organisations and individuals improve health and social care in communities around the world.

Life QI is more than just a project management system, it is a space for the QI community to learn, share and work together. You can create groups to work together on projects and programmes, start discussions on local issues with colleagues or the big challenges and involve anyone in the QI community.

You need to be validated through NELFT staff or those on NELFT courses click here, external staff would have to check with your own organisation.

Life learning centre guide [docx] 1MB ​​​​​​

Life Guide - A-Z user manual [pdf] 2MB ​​​​​

QI Newsletter

QI newsletter August 2018 [pdf] 595KB

QI newsletter September 2018 [pdf] 399KB

QI newsletter October 2018 [pdf] 414KB ​​​​​​​

BMJ Open Quality

BMJ Quality

Any NELFT employee can sign up to e-learning modules by visiting The access code and more information can be accessed via the NELFT intranet.

Finally, to find inspiration and best practise examples for improvement work, as well as our SQUIRE write-up template, you can direct staff to our journal: Promotional materials and training 

A variety of resources to support you getting started, such as user guides, welcome documents and posters are available on the BMJ Resource centre. Please feel free to download, host and share these with colleagues.

Training – You have a dedicated training manager who runs regular and customised online training sessions. Register for a webinar today. To discuss your requirements please contact us at

If you have any access problems or questions please do not hesitate to contact us at:

Write-up your quality improvement projects using BMJ Quality and publish them in BMJ Quality Improvement Reports. Our platform guides you through each step of the SQUIRE framework, helping you create high quality reports with excellent publication prospects

Access is free once you register with BMJ quality

Evidence Base



Author (s)



The Tipping Point: How Little Things Can Make a Big Difference



Malcolm Gladwell





Understanding Variation: The Key to Managing Chaos 2 (Revised Edition)



Donald J. Wheeler




Diffusion of Innovations


Everett J. Rogers





The Health Care Data Guide: Learning from data for improvement



Provost & Murray




Measuring Quality Improvement in Health Care



Carey & Lloyd




Out of the crisis


Edward Deming





The Improvement Guide



Langley; Moen; Nolan; Norman; Provost



QI tools and techniques

Peter Mears 1994



BMJ quality and safety JHQ

Essential QI learning materials

Control charts


Demand and capacity


Deming's system of profound knowledge (human factors)

Creative thinking

Driver diagrams

Measuring for improvement


Process mapping

Model for improvement

Pareto analysis

Plan, Do, Study, Act cycles (PDSA)

Understanding Variation

Random variation game

Statistical process charts