NELFT Head Office is based in Rainham, Essex. Our services are based in locations accross London, Essex and Kent. Click on the areas on the left of this page to find information on other locations.
You can get in touch with us in a number of ways:
Write to us
The West Wing
Tel: 0300 555 1200
Calls from a BT landline will be charged at the standard local rate. Calls from other landlines and mobile providers will differ in price.
NELFT Patient Advice and Liaison Service (PALS)
Tel: 0300 300 1711
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.
Feedback and complaints
If you want to make a complaint, email PALS directly, or complete the form below.
Online form: Complete the form here
More information on how to give us feedback and our complaints procedure can be found here: Tell us what you think.
Press and media enquiries
Tel: 0300 555 1299
Please note that the Communications & Engagement team contact details are for media enquiries only - we are unable to assist with general enquiries. For all general enquiries, contact the NELFT switchboard on 0300 555 1200.
Freedom of Information requests
NELFT Mental Health Direct
NELFT Mental Health Direct is a telephone helpline service available 24 hours a day, every day of the year for people experiencing a mental health crisis.
If you live in Waltham Forest, Redbridge, Barking and Dagenham, or Havering, you can call for mental health help and advice anytime of the day or night.
We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need.
This is a Freephone service.