Call us

Calls from a BT landline will be charged at the standard local rate. Calls from other landlines and mobile providers will differ in price.

Write to us

The West Wing
CEME Centre
Marsh Way
Rainham
RM13 8GQ

NELFT Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.

Thanks and complaints

If you want to make a complaint, or send thanks to a team, service or individual, please email PALS directly nelftpals@nelft.nhs.uk or complete the form below. 

Online form: Complete the form here

NHS 111 Option 2

If you’re in a mental health crisis, call 111 and press option 2 to speak to a mental health professional. Lines are open 24 hours a day, 365 days a year. 

If you already use NELFT services, you should continue to contact your service during working hours from 9 am to 5 pm.

If you want to contact a mental health professional outside of these hours or if you have not used our services before, contact 111 and press option 2 for mental health.

For press and media enquiries only

Email: press@nelft.nhs.uk

Freedom of Information requests

Email: foi.foi@nelft.nhs.uk

Requests for witness statements, reports, or letters

We are committed to assisting the Court where possible, in line with Trust policy.

The Trust will only provide a witness statement, report, or letter for the Court where one of the following applies:

• A sealed Court Order or summons requires North East London NHS Foundation Trust to do so;
• There is a legal or statutory obligation to do so; or
• The document is required for the delivery of health care.

Where a sealed Court Order is provided, clinicians require at least 21 days from the date of the Order to complete the document. This will help to minimise potential risks associated with a busy NHS workload, ensuring that clinicians can continue to deliver safe and effective care. This will also enable the clinicians to assist the Court as much as possible.

Please note that all Court Orders need to be sealed and explicitly and clearly state that ‘North East London NHS Foundation Trust’ is required to provide the requested document. The Court Order should clearly specify what issues should be addressed within the document to enable the Trust to meet the expectations of the Court.

Requests for witness statements, reports or letters to the Court always be submitted to the Trust’s Legal Services Team at legal@nelft.nhs.uk.

Trust staff do not provide expert opinions in their capacity as Trust’s employees. Where an expert opinion is required, medical records should be obtained an independent expert should be instructed.

Requests for medical records should be made to the Information Governance Team at information.governance@nelft.nhs.uk.