Contact us

NELFT Head Office is based in Rainham, Essex. Our services are based in locations across London, Essex and Kent. Click on the areas on the left of this page to find information on other locations.

You can get in touch with us in a number of ways:

Call us

Main switchboard

For all general enquires, contact the NELFT switchboard:
Tel: 0300 555 1200

Calls from a BT landline will be charged at the standard local rate. Calls from other landlines and mobile providers will differ in price.

For press and media enquiries only


NELFT Patient Advice and Liaison Service (PALS)

Tel: 0300 300 1711

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.

Thanks and complaints

If you want to make a complaint, or send thanks to a team, service or individual, please email PALS directly or complete the form below. 

Online form: Complete the form here

Freedom of Information requests


NHS 111 Option 2 and Mental Health Direct Crisis Lines

If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can now contact your local crisis service calling:

111 Option 2 for Mental Health, or Mental Health Direct on 0800 995 1000. 

If you currently receive a service from a team at NELFT, such as a local community mental health team or a psychiatrist, then you can make contact with them directly during office hours, Monday to Friday from 9am to 5pm. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.

   Mental Health Direct number


Write to us:

The West Wing
CEME Centre
Marsh Way
RM13 8GQ