Contact us

You can contact us in a number of ways:

Write to us

The West Wing
CEME Centre
Marsh Way
RM13 8GQ

Call us

0300 555 1200 (main switchboard)

Calls from a BT landline will be charged at the standard local rate. Calls from other landlines and mobile providers will differ in price.

NELFT Patient Advice and Liaison Service (PALS)

Tel: 0300 300 1711
Online: Complete the form here

Press and media enquiries


NELFT Mental Health Direct

  Mental Health Direct logo

NELFT Mental Health Direct is a telephone helpline service available 24 hours a day, every day of the year for people experiencing a mental health crisis.

If you live in Waltham Forest, Redbridge, Barking and Dagenham, or Havering, you can call for mental health help and advice anytime of the day or night.

We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need.

This is a Freephone service.

Follow us on social media

We're also on social media. You can follows us for news and upcoming events. Our social media is staffed Monday to Friday 9am-5pm so if you contact us outside these times you may not receive an answer straight away.

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