Contact us

NELFT Head Office is based in Rainham, Essex. Our services are based in locations accross London, Essex and Kent. Click on the areas on the left of this page to find information on other locations.

You can get in touch with us in a number of ways:

Write to us

The West Wing
CEME Centre
Marsh Way
RM13 8GQ

Call us

0300 555 1200 (main switchboard)

Calls from a BT landline will be charged at the standard local rate. Calls from other landlines and mobile providers will differ in price.

Feedback and complaints - NELFT Patient Advice and Liaison Service (PALS)

If you want to make a complaint, email PALS directly, or complete the form below. 
More information on how to give us feedback and our complaints procedure can be found here:
Tell us what you think

Tel: 0300 300 1711
Online: Complete the form here

For press and media enquiries only:


Freedom of Information requests


NELFT Mental Health Direct

   Mental Health Direct number

NELFT Mental Health Direct is a telephone helpline service available 24 hours a day, every day of the year for people experiencing a mental health crisis.

If you live in Waltham Forest, Redbridge, Barking and Dagenham, or Havering, you can call for mental health help and advice anytime of the day or night.

We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need.

This is a Freephone service.