I Need Help

Who to contact if you need help

If you currently receive a service from North East London Foundation Trust (NELFT), such as a local community mental health team or psychiatrist, then make contact with them as soon as you can. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency. If it is out of office hours or you don’t know who to contact, you should call NELFT Mental Health Direct.

NELFT Mental Health Direct

Telephone: 0800 995 1000
If you live in Waltham Forest, Redbridge, Barking and Dagenham, or Havering, you can call for mental health help and advice anytime of the day or night. We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need. Calls from a BT landline are the cost of a local call. Calls from other landlines and mobile providers will vary and may cost more.

NELFT Adult access and assessment service

The access and assessment service is for adults aged 18 to 65 needing community mental health services in Barking and Dagenham, Havering, Redbridge and Waltham Forest. Our team of psychiatrists, community mental health nurses, mental health social workers, support time and recovery workers and occupational therapists can provide an initial mental health assessment.

Opening hours:

Barking & Dagenham, Mon-Fri 9am-8pm
Havering, Mon-Fri 9am-8pm
Redbridge, Mon-Fri 9am-8pm
Waltham Forest, Mon-Fri 9am-8pm, Sat 9am-1pm

You can refer yourself to the service that is in your area. You will find more information on the access and assessment service page.

Services provided by other organisations:

If you are looking for support with a particular issue, or would just like to speak to someone, you may find one of the following telephone numbers helpful.

24 Hour National Domestic Violence Helpline
Telephone: 0808 2000 247
Available 24 hours a day
Run in partnership between Women's Aid and Refuge. Offers support, help and information to women who are experiencing, or who have experienced, domestic violence.

Consumer Credit Counselling Service
Telephone: 0800 138 1111
Available from 8.00 am to 8.00 pm, Monday to Friday
A charity which aims to help you to manage your debt and understand money consumer credit counselling service website

Credit Crunch Stressline
Telephone: 0300 123 2000
Available from 8.00 am to 10.00 pm, seven days a week
Advice on how to manage your financial situation, including how to manage stress

Telephone: 0800 917 8282
Available 24 hours a day, seven days a week
Drinkline is a national alcohol helpline providing counselling, support, advice and information

Eating Disorders Association Adult Helpline
Telephone: 0845 634 1414
Available Monday to Friday from 10.30 am to 8.30 pm. and Saturday from 1.00 pm to 4.00 pm
Adult helpline for UK residents who wish to talk about eating disorders
Find out about help available locally for you, your friends, or your relatives

FRANK campaign helpline
Telephone: 0800 776600
Available 365 days a year, 24 hours a day
The helpline provides information and advice about drugs and information on local services.
The service can take calls in over 120 languages

Learning Disability Helpline
Telephone: 0808 808 1111
Available from 9.00 am to 5.00 pm, Monday to Friday
Provides help for people with learning disabilities, their families and carers, and professionals working in the field

NHS 111 service
Telephone: 111
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

Telephone: 08457 90 90 90
Available 24 hours a day, seven days a week
Confidential and non-judgemental emotional support whenever you need someone to talk to

Telephone: 0845 767 8000
Available from 12.00 pm to 2.00 am
Out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems