Thanks and complaints. Tell us what you think of our services. We want to hear from you.

We want to hear from you

NELFT wants to ensure you receive a high quality service. We welcome any feedback about our services as this will help us to learn and improve. We will listen carefully and do everything possible to ensure your comments and concerns are addressed.

About our Patient Advice and Liaison Service (PALS)

What is PALS (Patient Advice and Liaison Service)?

It is better and quicker to resolve concerns about your or treatment by speaking with the staff responsible for your care. If, you feel uncomfortable talking with them, or do not feel that they have resolved your concern, you can speak with PALS.

PALS are your first point of contact in helping to improve the NHS by listening to your concerns and suggestions.

The confidential service operates Monday to Friday 9.00am – 5.00pm (excluding Bank Holidays).

You will be able to contact them either by phone or email and these details are:

Telephone: 0300 300 1711
Email: nelftpals@nelft.nhs.uk

How can PALS help?

PALS provide help in many ways. For example, it can:

Help you with concerns and queries regarding NELFT services
Help you with health-related questions
Help resolve concerns or problems with health concerns, as to which NELFT service would be appropriate to you.
Help resolve concerns or problems when you’re using the NHS
Tell you how to get more involved in your own healthcare
Help to resolve concerns /problems you may be experiencing with a NELFT service
The PALS will also take forward compliments you may wish to make too

PALS can give you information about:

The NHS as well as NELFT services
The NHS complaints procedure, including how to get independent help if you want to make a complaint via an Advocate

Contact our PALS team (Patient Advice Liaison Service)

NELFT PALS
Newbury Park Health Centre
40 Perrymans Farm Road
Ilford
Essex
IG2 7LE

Tel: 0300 300 1711
Email: nelftpals@nelft.nhs.uk

Complaints leaflets

Patient Advice and Liaison and Complaints leaflet 2023[pdf] 498KB

Patient Advice and Liaison and Complaints leaflet 2023 - Easy Read version[pdf] 628KB

Patient Advice and Liaison and Complaints leaflet for young people[pdf] 1MB

Thanks and complaints

We are committed to providing the highest standards of quality and care to our patients and their families. If you would like to make a complaint, give a compliment, or say thank you to a service, team or individual, please let us know by completing the form below.

Note: Questions marked by * are mandatory

Patient's first name

*This is a mandatory field. Patient's last name

*This is a mandatory field. Patient's date of birth

*This is a mandatory field. Patient's address

*This is a mandatory field. I am contacting you on behalf of someone else. Please let us know if you are contacting us on behalf of someone else, for example, a relative. Please note, before we can share any details of someone’s medical care, we need a written statement of consent from them.

Your name (if different from patient's name)

*This is a mandatory field. What pronouns do you use?

If you have selected other, please provide your pronoun here:

Your email address

*This is a mandatory field. Your telephone number

*This is a mandatory field. Your relationship to the patient

*This is a mandatory field. Do you require any communication or information support?

If you have selected other, please provide the information here:

*This is a mandatory field. Are you currently serving in the Armed Forces or a veteran?

How can we help?

*This is a mandatory field. What outcome are you seeking?

*This is a mandatory field. If we find that we are not the correct Trust/Organisation are you happy to consent for us to forward your contact onto the correct one?

Thanks and complaints

Search the NELFT NHS Foundation Trust website

Thanks and complaints

Nelft logo

We want to hear from you

About our Patient Advice and Liaison Service (PALS)

What is PALS (Patient Advice and Liaison Service)?

You will be able to contact them either by phone or email and these details are:

How can PALS help?

Contact our PALS team (Patient Advice Liaison Service)

Complaints leaflets

Thanks and complaints

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