We want to hear from you

NELFT wants to ensure you receive a high quality service. We welcome any feedback about our services as this will help us to learn and improve. We will listen carefully and do everything possible to ensure your comments and concerns are addressed.

About our Patient Advice and Liaison Service (PALS)

What is PALS (Patient Advice and Liaison Service)?

It is better and quicker to resolve concerns about your or treatment by speaking with the staff responsible for your care.  If, you feel uncomfortable talking with them, or do not feel that they have resolved your concern, you can speak with PALS.

PALS are your first point of contact in helping to improve the NHS by listening to your concerns and suggestions.

The confidential service operates Monday to Friday 9.00am – 5.00pm (excluding Bank Holidays).

You will be able to contact them either by phone or email and these details are:

How can PALS help?

PALS provide help in many ways. For example, it can:

  • Help you with concerns and queries regarding NELFT services
  • Help you with health-related questions
  • Help resolve concerns or problems with health concerns, as to which NELFT service would be appropriate to you.
  • Help resolve concerns or problems when you’re using the NHS
  • Tell you how to get more involved in your own healthcare
  • Help to resolve concerns /problems you may be experiencing with a NELFT service
  • The PALS will also take forward compliments you may wish to make too

PALS can give you information about:

  • The NHS as well as  NELFT services
  • The NHS complaints procedure, including how to get independent help if you want to make a complaint via an Advocate

Contact our PALS team (Patient Advice Liaison Service)

Newbury Park Health Centre
40 Perrymans Farm Road

Tel: 0300 300 1711
Email: nelftpals@nelft.nhs.uk

Thanks and complaints

We are committed to providing the highest standards of quality and care to our patients and their families. If you would like to make a complaint, give a compliment, or say thank you to a service, team or individual, please let us know by completing the form below. 
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