We want to hear from you

NELFT wants to ensure you receive a high quality service. We welcome any feedback, comments or complaints about services as this will help us to learn and improve. We will listen carefully and do everything possible to ensure your comments and concerns are addressed.

What is PALS (Patient Advice and Liaison Service)?

It is better and quicker to resolve concerns about your or treatment by speaking with the staff responsible for your care.  If, you feel uncomfortable talking with them, or do not feel that they have resolved your concern, you can speak with PALS.

PALS are your first point of contact in helping to improve the NHS by listening to your concerns and suggestions.

The confidential service will operate Monday to Friday 9.00am – 5.00pm (excluding Bank Holidays).

You will be able to contact them either by phone or email and these details are:

How can PALS help?

PALS provide help in many ways. For example, it can:

  • Help you with concerns and queries regarding NELFT services
  • Help you with health-related questions
  • Help resolve concerns or problems with health concerns, as to which NELFT service would be appropriate to you.
  • Help resolve concerns or problems when you’re using the NHS
  • Tell you how to get more involved in your own healthcare
  • Help to resolve concerns /problems you may be experiencing with a NELFT service
  • The PALS will also take forward compliments you may wish to make too

PALS can give you information about:

  • The NHS as well as  NELFT services
  • The NHS complaints procedure, including how to get independent help if you want to make a complaint via an Advocate

Comments, Concerns, Compliments, Complaints

Important information about changes to the Ombudsman service – Updated May 2023

They have made changes to the way they handle NHS complaints. This is to reduce wait times and make sure we quickly identify significant service failings. We will only look further into the more serious complaints about the NHS.

Tell us what you think

We are committed to providing the highest standards of quality and care to our patients and their families.

If you’ve got a comment, concern, question or compliment about services at NELFT, please let us know.

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Note: Questions marked by * are mandatory

Thank you for contacting us. If you are contacting us with an enquiry or a complaint, we will look into this and contact you shortly.