The Quality Improvement (QI) team delivered a bespoke facilitator programme for the Pharmacy service at NELFT, tailored to support service improvement through structured facilitation. The programme consisted of six teaching and learning sessions spread over nine months. Feedback from participants was overwhelmingly positive, highlighting how the customised approach empowered teams to test change ideas and drive meaningful improvements.  

At the graduation ceremony, newly trained QI facilitators had the opportunity to showcase their work to peers. Over the course of the programme, five distinct projects were developed, each targeting a specific area within the Pharmacy service for enhancement.  

Explore the posters below to learn more about each of these impactful projects:  

• Catriona H — 100% of parameters met for children and young people prescribed Antipsychotic medication in SET-CAMHS
• Kathleen A — To increase the percentage of patients offered antipsychotic medication counselling by a member of pharmacy team on Turner ward prior to being discharged to 30% before the end of September 2025
• Sabrina H — Reduce missed doses of Aymes [Oral Nutritional Supplement (ONS)] attributed to drug unavailability to 20% on Ainslie Unit (Top Floor) by 31 August 2025
• Steven, Arjan, Tolu — To increase percentage of patients on benzodiazepines in Havering Home Treatment Teams (HTT) who have a defined follow up plan prior to discharge to 50% by October 2025
• UshmaP — Reduce by 5 % the number of nurse administered insulin doses for in-patients on Mountnessing Court and Thorndon Ward in Essex by 31st August 2025

Huge congratulations to all our graduates! 

We've received amazing feedback from the cohort, summaried in the photo below.

 

Fatimat Aigbekaen, Consultant Pathway Pharmacist, reflects:

The QI bespoke training for pharmacy team was enlightening, empowering, and professionally rewarding. It fostered a collaborative and structured environment that was both educational and engaging. Notably, from the feedback received the absence of descriptors such as “challenging” or “frustrating” underscores the overwhelmingly positive nature of the experience. This reflects the satisfaction of participants seeing measurable improvements in service delivery, driven by clinician-led ideas. Overall, the process reinforced the value of quality improvement in enhancing patient care and pharmacy clinical practice.

Want to lead your own QI project?

If you’re  inspired to make a difference in your service, why not join the next cohort of the QI Facilitator Programme  in January? Find out more here:  https://www.nelft.nhs.uk/qis-facilitator-training    

Photos from the day: