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Bespoke Quality Improvement Facilitator Training

The Quality Improvement (QI) team delivered a bespoke facilitator programme for the Pharmacy service at NELFT, tailored to support service improvement through structured facilitation. The programme consisted of six teaching and learning sessions spread over nine months. Feedback from participants was overwhelmingly positive, highlighting how the customised approach empowered teams to test change ideas and drive meaningful improvements. 

At the graduation ceremony, newly trained QI facilitators had the opportunity to showcase their work to peers. Over the course of the programme, five distinct projects were developed, each targeting a specific area within the Pharmacy service for enhancement. 

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