nhs app

PLEASE NOTE:

All future adult outpatient appointments and associated healthcare documentation will be made available in your online personal health record, with the exception of unplanned care services (Rapid Response/District Nursing/ Stroke Service). At this time, Children Services are not being published. If you have any questions, please contact nem-tr.PKBEnquiries@nhs.net

Personal Health Records

NELFT uses Patients Know Best (PKB) to provide secure access to your health information through the NHS App.

Your Personal Health Record is a secure online record that brings together important information about your care in one place.

If you view your letters and appointments via the NHS App, the hospital shares your data with NHS England, as they operate it and provide the functionality. Their privacy policy explains how NHS England and other organisations may use your data for this purpose.  

Using your Personal Health Record

You can:

  • View hospital appointments and appointment letters
  • Access care plans, questionnaires and health documents
  • View discharge summaries and medication information
  • Track symptoms, measurements and personal notes
  • Share information with healthcare professionals, carers and family members, while remaining in control of who can see your information
  • Access your healthcare information wherever and whenever you need it

The service is free to use and can be accessed on a smartphone, tablet or computer.

We recommend using the NHS App for the best experience.

You can download the NHS App on Apple (iOS) and Android devices.

Download the NHS App:

 

How to register

Accessing your record through the NHS App

  1. Download the NHS App or visit the NHS website.
  2. Sign in using your NHS login or create one if you do not already have one.
  3. Follow the prompts to connect to your Personal Health Record.
  4. Create a Patients Know Best password if required.
  5. Once registered, you can access your Personal Health Record through the NHS App or directly through Patients Know Best.

If you do not have an NHS login, you will be guided through the registration process.

 

 

NHS App notifications

We recommend that you switch on notifications in the NHS App so that you are alerted when new information becomes available.

Notifications can help you stay up to date with important information.

To manage notifications:

  1. Open the NHS App.
  2. Select Profile.
  3. Select Notifications.
  4. Follow the link to your device settings.

Please note:

  • Changes to notification preferences can take up to 24 hours to take effect.
  • If you use the NHS App on more than one device, you will need to enable notifications on each device.
  • Notifications are not available when accessing NHS services through the NHS website rather than the NHS App.

Will this affect my care?

No. Your care will continue as normal. Your Personal Health Record simply gives you another way to access information about your care.

Will I still receive letters and text messages?

Some information may be available digitally through your Personal Health Record and the NHS App. Your service will tell you if there are any changes to how you receive communications.

Is the system secure?

Patients Know Best is hosted within the NHS network, so it’s just as secure as the information we hold about you. We chose this system because it meets the stringent NHS requirements for health record systems and is fully compliant with the Data Protection Legislation 2018. All personal and health information is encrypted (or coded), with PKB only having access to your NHS number. This means only you and the people you choose can access your health information.

Can I have access to my child's record?

The initial focus is getting Adult records in Personal Health Records; however, there are plans to make children's records in the future. 

Parents or carers must have their own Patients Know Best account before they can be given permission to access their child's (under 16 years of age) record. Once registered, please contact your primary care provider so that you can be verified and added to the child's record.

If you have not yet registered, follow the links above to do so using your NHS login.

Can I ask someone else to register on my behalf?

Yes you can ask someone else to register on your behalf, with your consent. However, they should not use their own email account to do this. If you want the family member or carer to have access to your record they can be added in the “sharing” section. This will allow them to set up their own account and allow you to control the level of access they have to your record.

What if I don't have an NHS login?

If you do not have an existing NHS login, don’t worry. You will be prompted to create one after entering your email from the NHS login sign in page.

If you do not have the NHS App, you can download it here. 

What does the app look like?

Here's an example of what you'll see after you've registered:

PKB example images

Who do I contact for technical problems?

For any technical web issues, please contact the Personal Health Records team at help@patientsknowbest.com. This is not linked to NELFT, so please do not share any personal or clinical information in this email. 

For any other issues or questions about your data, you can contact our own team at nem-tr.PKBEnquiries@nhs.net.