NELFT provide Urgent Care services at Whipps Cross hospital.

The UCC treats most injuries and illnesses that are urgent but not life-threatening, for example strains, sprains, broken bones, minor burns and scalds, bites, stings, minor head and eye injuries.

No appointment is necessary, but on arrival there will be an initial assessment by one of our clinicians to prioritise the urgency of your care. Patients will be seen in order of clinical importance, so patients may have to wait if their condition is not as serious as others.

The Urgent Care Centre is an essential service helping to ease pressure on A&E hospital departments and deliver rapid, appropriate care to patients at their time of need.

You may be sent off-site for your care where appropriate, for example, you may be directed to a local pharmacist, local GP Hub or wound clinic. This ensures that patients with more severe symptoms are seen more quickly, diagnosed, treated and discharged or if necessary admitted directly to hospital.

Urgent Care Centre
Whipps Cross Hospital
Back Road
Leytonstone
E11 1NR

How to contact service & hours of operation

Opening times

Monday	00:00 – 23:59
Tuesday	00:00 – 23:59
Wednesday	00:00 – 23:59
Thursday	00:00 – 23:59
Friday	00:00 – 23:59
Saturday	00:00 – 23:59
Sunday	00:00 – 23:59

Address:
Urgent Care Centre 
Whipps Cross Hospital
Back Road 
Leytonstone 
E11 1NR

Tel: 0208 539 5522

Additional information

We strive to see, treat and discharge 80% of patients from the UCC within two hours of arrival. At times of high demand, we may not be able to manage this and ask for your understanding and patience. We will always treat patients in the order of clinical need.

The Urgent Care Centre is not appropriate for:

• Non-urgent treatment that could be provided by your GP or a pharmacist
• Routine services such as blood tests or sutures (stitches) removal
• Minor health problems such as coughs and colds – you can get advice and over-the-counter treatments from a pharmacist

For advice on a health problem or if you are not sure which NHS service to use telephone 111, it is free to call from a landline or mobile and open 24 hours a day.