Online Support Intervention (OSI)

OSI (Online Support and Intervention for Child Anxiety), is an online platform designed to help parents to learn tools and techniques to help their child (aged 5 to 12 years old) to overcome difficulties with anxiety.

Parents work through weekly online modules that contain videos, quizzes, and interactive worksheets. Parents are also supported by a weekly telephone/video call appointment with a clinician. You can access OSI at a convenient time for you using any electronic device!

This support may be suitable for those children who are experiencing problems with anxiety, such as:

• Difficulties being away from caregivers
• General worries
• School worries
• Bedtime fears
• Social worries
• Phobias (e.g. spiders, dogs, injections)
• And more!

To complete a self-referral for OSI, please follow the link — OSI Referral Form

To request an assessment to determine which type of support would be suitable for you/your child, please follow this process:

1.      Talk to your school’s Mental Health Lead about a referral to our service. They will discuss your/your child’s needs with our service to consider different support options. They will talk with you about the outcome and the next steps. If we are not the most appropriate service to offer help, we will try to signpost you to another suitable service.

2.      If we are the appropriate service for you, please complete a Request for Support Form entering the password provided by school.

Request for Support Form (Primary Schools) - https://apps.nelft.nhs.uk/MHSTSchoolSupport/Primary/Index

Request for Support Form (Secondary Schools) - https://apps.nelft.nhs.uk/MHSTSchoolSupport/Secondary/Index

For more information about our interventions, please refer to our wider website and introductory videos. For any queries, please contact ewtandestenquiries@nelft.nhs.uk

When completing our online request for support form, you must ensure all mandatory fields are completed. Once your referral has been submitted you will be presented with the screen below where you can download a copy of the referral.

How do I obtain the password to complete a request for support form? 
Talk to your school’s Mental Health Lead about a referral to our service. They will discuss  you/your child’s needs with our service to consider different support options. They will talk with you about the outcome and the next steps. If we are not the most appropriate service to offer help, we will try to signpost you to another suitable service. If we are the appropriate service for you, please complete a Request for Support Form entering the password provided by school.

What information do I need to be able to complete the Request for Support Form successfully?
Before starting your request for support form, please have this information at hand:

• School name
• Home address
• Name of GP and Address
• Contact details
• Details of parents/ carers/ next of kin
• The type of support you might be interested in (e.g. if you have been recommended a specific group or intervention)

Do I need to answer all the questions on the form?
Yes, all fields on the form must be completed in order to successfully submit the form. Please ensure that every section is filled out accurately.

• Do not use the abbreviation "N/A" in any text boxes, as this will prevent the 
  form from being submitted.
• In the telephone and mobile number fields, only numerical digits are accepted — letters or other characters will cause an error.
• If you only have one contact number, please enter the same number in both the telephone and mobile fields.

Does the form time out after a period of time?
Yes, the form will time out if left inactive. To avoid losing your progress, please complete the form in one sitting without navigating away from the page. If you remain inactive for too long or exit the page, your session will expire, and you’ll need to start over. If your session has timed out, clicking "Submit" will redirect you to the password screen. This means your form was not submitted successfully, and you’ll need to complete and submit it again.

What happens when I encounter an error message when completing the form?
You will need to clear your cache and try again as the first step. Here are the instruction with how to do this. 

To clear the cache on Chrome, click the three-dot menu icon, then navigate to More Tools > Clear Browsing Data. Next, select "All time" from the time range drop-down and check the boxes next to "Cookies And Other Site Data" and "Cached Images And Files." Finally, click on the "Clear data" button. Similarly, in Edge, click the three-dot menu icon, then navigate to Settings > Privacy, Search, and 
Services > Choose What to Clear. Next, select "Cached Images and Files" from the list, and click "Clear Now" to clear Edge's cache and cookies. Firefox users will have to click on the hamburger icon and navigate to Settings > Privacy & Security > Cookies and Site Data > Clear Data. Then, check the boxes next to "Cookies and Site Data" and Cached Web Content," and click "Clear."

I can’t see my child’s school in the drop-down list.
Please check you are looking in the correct region of Kent.

I am still struggling to complete the form, what do I do?
You can contact our administration team who can support you with this over the phone, please call 0300 300 1955. Alternatively, you can email our administration team ewtandestenquiries@nelft.nhs.uk

How do I know my form has been submitted successfully?
After clicking submit, you will be presented with the following screen, this means you have successfully sent your Request for Support to our team. You must see a confirmation receipt on the screen. This receipt confirms that your submission has gone through. Important: If you do not see the receipt, your form has not been submitted. Please double check and try again.

What should I do if I don’t see the receipt?
If the receipt doesn’t appear, it’s likely the form wasn’t submitted. Please refresh the page and re-submit the form, ensuring all required fields are completed.

Can I assume the form is submitted once I click the button?
No - clicking the button alone does not guarantee submission. Always wait for and check the receipt confirmation before closing the page.

Do I get a confirmation email once my form has been submitted?
No, you will not receive a confirmation email. You will have the option to download a copy of your Request for Support Form. See question 7 with further information. If you haven’t heard from us within 2 weeks of submitting your Request for Support please contact us on 0300 300 1955 or alternatively email ewtandestenquiries@nelft.nhs.uk