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Service user shares her experience this International Nurses' Day

Graphic of nurse caring for patient, blue background with white crosses scattered, 'International Nurses Day', NELFT logos

This International Nurses' Day, Gillian, shares her patient story about her experience of mental Health nurses, whilst undergoing care at NELFT.

Mental health nurses build trusting relationships with their patients and provide critical care and support to people with mental health conditions in hospitals and the community giving round the clock care. Mental health nurses help their patients to have more involvement in and control over their condition.

NELFT patient, Gillian, said:

“Back in October of last year, I was sectioned under section 3 of the Mental Health Act. I was admitted to Whipps Cross Hospital for 14 weeks, then Goodmayes Hospital for 6 weeks.

“Due to my vulnerability, I had a mental health nurse by my side 24/7. This made me feel safe from ‘the voices of suicidal tendencies’. 

“The nurse looked after my personal care, showered, and dressed me. I felt clean and looked after.

“The nurse made me feel valued and treated me like an individual. They played music for me on their personal mobiles. One kind nurse painted my fingernails which made me feel happy.

“I'll always be grateful for the care and support I receive from all the nursing professionals from NELFT.”

NHS 111 Option 2 and Mental Health Direct Crisis Lines

The term Crisis can mean different things to different people and can be subjective to those involved in a crisis episode.

In Mental Health, the term Crisis would often be associated to an individual experiencing an episode of confused thoughts, mania, depression, and a state of mind that could lead to risk to self and others where someone may lack control of their own thoughts or actions.

If you feel extremely distressed and worried that you might not be able to keep yourself safe, there is urgent support available, call NHS 111 — Mental health help 'Option 2'.

If you’re in immediate danger and it’s a medical emergency, call 999 straight away.

If you currently receive a service from a team at NELFT, such as a local community mental health team or a psychiatrist, then you can make contact with them directly during office hours, Monday to Friday from 9am to 5pm. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.

For more NELFT mental health resources, visit: I need help with my mental health - Adult and child mental health resources. | NELFT NHS Foundation Trust


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