Interact (adolescent outreach team)

INTERACT is a mental health community support service that works with young people aged between 12 and 18, following a crisis situation by providing a series of home visits in addition to any support already being received. Working collaboratively with local child and family consultation services, we provide additional community support for young people between the ages of 12 to 18 years within Barking and Dagenham, Redbridge, Havering and Waltham Forest. In addition INTERACT provide the Accident and Emergency/paediatric wards liaison service Monday to Friday 9am to 5pm for Whipps Cross, King George and Queens Hospitals. We also provide assessment and follow up support and or facilitating admission to Brookside adolescent unit if required.

Out of hours adolescent Accident and Emergency liaison is provided by the on call doctor via switch board at Goodmayes Hospital.

What do we do?

We work along side any organisations (i.e. child and family consultation service, social services, etc) already helping young people in order to give extra support at times of increased difficulties. This would generally involve an initial discussion with a member of the team followed by regular home visits agreed between the team, the young person and their parents/carers. They would also attend meetings, such as case reviews.

There are four main situations in which INTERACT services would be considered. These are:

  1. This would usually occur after a young person’s admission on to a general hospital ward or a visit to A&E. Following an assessment the young person may receive support at home following discharge from the ward/A&E.
  2. When a decision has been made by the team at Brookside (inpatient unit), for a planned admission as either day patient or inpatient, INTERACT may provide short term support to bridge the gap between assessment and admission.
  3. Following discharge from Brookside, it may be necessary for a young person to receive additional support, for a set period of time, from INTERACT.
  4. When the limitations of child and family consultation service mean that a young person would require extra support or be referred for admission to an inpatient unit. The INTERACT team may provide additional support for a period of time and admission may be avoided.

Who are the Staff?

The staff who work at INTERACT all have their own roles: clinical team leader, administration/referrals clerk and mental health practitioners. All the staff working at INTERACT have backgrounds in mental health services and have experience of working with young people with mental health problems.

Patient information

Contact our service in Barking and Dagenham, Havering, Redbridge and Waltham Forest

107a Barley Lane

Tel: 0300 555 1156
Opening times: 9-5pm, Monday to Friday.


Referrals will be accepted from the child and family consultation services (CFCS), eating disorders service (EDS), early intervention in psychosis (EIP) and staff in A&E wards of general hospitals. INTERACT does not accept referrals from GPs, social services, schools, or self-referrals.