Total results: 4
  1. I can’t activate my OpenAthens account/I’ve lost the activation email.

    Please contact us so we can create a new activation code for you.

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  2. I’m trying to access a journal article but I can’t/I get error messages.

    If you are experiencing trouble accessing journal articles online, the following steps might help:

    • First, check if it is a journal that we are actually subscribed to. Please log in with your NHS OpenAthens account on this page and look up the title of the journal (NOT the title of the article!) to see if we are subscribed. Make sure our subscription covers the issue(s) you are trying to access.
    • If we are not subscribed, but you would like to read the article, please send us an article request.
    • If we are subscribed but you are having trouble accessing an article, try following the instructions in our video on how to access online journals.

    If none of this works for you, please contact us and we will try to help. We do not have remote access to computers, so please describe your problem precisely or include a screenshot of the error message. To take a screenshot, press “print screen” (or Prt Scr) on your keyboard while the error message is on the screen, then open up a new email and press Ctrl+V.

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  3. I’ve forgotten my OpenAthens username and/or password.

    If you still know your password but have forgotten your username, try and use your e-mail address as your username. If this does not work, please contact us.

    If you have forgotten your password, you can easily reset your password on this page. Just enter the e-mail address you originally used to register with OpenAthens – in most cases, this will be your @nelft.nhs.uk or @nhs.net address.

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  4. My OpenAthens account won't let me access the BNF and BNFC apps on my mobile device.

    The most common cause for this is that you have activated your NHS OpenAthens account, but you have not acecpted the OpenAthens terms and conditions. Please try the following:

    If this does not resolve the issue, please contact us.

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Total results: 4