News and events

News and events

Nelft logo


NELFT NHS Foundation Trust provides a range of community health and mental health services across the north east London Boroughs of Barking & Dagenham, Havering, Redbridge, Waltham Forest, Essex and Kent and Medway.

Read the latest NELFT news, including information on our services, new trust staff, research and development of our services.

111 Mental Health Crisis Response Service Launching April 2024 in North East London

Image of phone containing the words 'Cal NHS 111 select mental health option' Text beside the phone reads 'Are you in mental health crisis?'

Important changes across North East London (NEL) are coming down the track to support users of service, carers and the wider community from April 2024.

NELFT along with East London NHS Foundation Trust (ELFT) and partners across NEL, are working together to ensure that people of all ages experiencing mental health crises can access support 24 hours a day, 7 days a week.

From 2 April 2024 people living in Barking and Dagenham, City of London, Hackney, Havering, Newham, Redbridge, Tower Hamlets and Waltham Forest will be able to call 111 and select option 2, putting them through to a fully trained and qualified mental health professional team.

The team has a wide range of skills, including on-the-phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

This service will run alongside existing provisions, including the NELFT Mental Health Direct 0800 995 1000. 

If you already use NELFT or ELFT services, then you should continue to contact your service in the ways you had been doing so previously during working hours from 9am to 5pm.

If you wish to contact a mental health professional outside of these hours or if you have not used our services before, contact 111 and select option 2.

We will update our website and keep the wider NELFT community informed as we approach the implementation date and as further details emerge.

If there are any questions or if you would like more information, please contact Crisis Pathway Service Manager, Melanie King, at

This website makes use of Essential Cookies, as defined in the UK GDPR, in order to function and to improve your security, e.g. when submitting forms. These Essential Cookies are only for security and site function, and do not track individual in any way.

In order to better understand your needs and so improve our services to you, this website may also make use of some cookies that are used for traffic analytics or other behavioural statistics ("Analytics Cookies"). More details can be found on our Privacy Page .

If you are happy to accept these Analytics Cookies, please press the Accept button; if you are not happy to accept these Analytics Cookies, this site will still work correctly but some third party services (such as some videos or social media feeds) may not display.

Please choose a setting: