News and events

News and events

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NELFT NHS Foundation Trust provides a range of community health and mental health services across the north east London Boroughs of Barking & Dagenham, Havering, Redbridge, Waltham Forest, Essex and Kent and Medway.

Read the latest NELFT news, including information on our services, new trust staff, research and development of our services.

NELFT publishes Patient and Carer Race Equality Framework Annual Review

Patient and Carer Race Equality Framework (PCREF), NELFT logos, PCREF logo includes a tree with the words: Patient, Carer, Race, Equality, and Framework

NELFT has published the Patient and Carer Race Equality Framework (PCREF) report for 2023. The annual review provides a thematic analysis of feedback obtained throughout the year, including valuable insights and reflections into the experiences and perspectives shared by a diverse community of patients, carers, and staff.

The report uncovers common themes and how these will contribute to the improvement of services and the overall experiences for Black, Asian, and other ethnic minority patients and carers of all ages across NELFT. 

The key themes that emerged from the co-production engagement events last year include: 

  1. The need to address the disproportionately high number of Black Males being detained under the Mental Health Act in acute settings and the high dropout rates in Talking Therapies.
  2. Low rate of access to mental health services and Talking Therapies for South Asian Women.
  3. Identification of carers, and tackling abuse of carers.
  4. Carers Strategy.
  5. The importance of data collection is to fully evidence and inform improvements. 

Based on this insight three priority areas emerged for NELFT:

  1. To improve the mental health access, experience, and outcomes for Black males in both acute and community services.
  2. The identification of carers is essential for health and care systems to provide appropriate support and involve them in patient care.
  3. To improve access and engagement with Talking Therapies and community mental health services for the Black & South Asian population.

Executive Chief Nursing Officer, Wellington Makala, who leads the NELFT PCREF delivery group, said:

“I am committed to addressing and eliminating racial disparities in our services for patients and carers. This commitment stems from a deep sense of responsibility and a firm belief in the importance of equity. Together with the PCREF delivery team, we are fully dedicated to taking every possible action to ensure that all individuals receive fair and equitable care.”

As part of PCREF this year, there are plans to expand community outreach efforts by collaborating with voluntary organizations, faith institutions, schools, the police, and local establishments in the community, such as barber shops. This will help gain valuable insights into the needs of patients and carers from diverse ethnic backgrounds and implement effective early intervention strategies. Another area of focus in 2024 will be to enhance data collection practices and collaborate with stakeholders to improve mental health services.

To read the Annual Review, visit: Patient and Carer Race Equality Framework (PCREF) | NELFT NHS Foundation Trust

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