100 Voices: How Better Feels has launched with three honest conversations about what it really takes to improve care, and why the experiences of patients, carers and staff all matter.

We often hear the end of the story: the new service, improved result or
successful project. A new podcast from The QI Hub asks what happened on the way there.

100 Voices: How Better Feels brings together patients, carers and people with lived experience alongside clinicians, healthcare staff, managers, leaders and people improving care in many different ways. Each conversation explores what polished improvement stories can leave out: mistakes and false starts, moments of doubt, unexpected discoveries, relationships and turning points.

The series features NELFT's Associate Director of AHPs & Clinical Lead for CYP, Emma Woodward.

Emma shared: "I was excited and honoured to be chosen as part of the 100 Voices project. It was a wonderful opportunity to talk both about my passion for improvement work and my motivation to make things better for the children, young people and their families who I work with and who inspire me every day with their courage and bravery to make a difference."

Three Episodes Available Today

Episode Title	Guest	Focus Theme
“What’s Breaking Your Heart?”	Guddi Singh	On inequality and doing what matters.
“From Bed to Board”	Jono Broad	On giving patients real power.
“Don’t Persuade the Whole Room”	Jason Leitch	On who goes first.

The launch Voices bring authority and experience from very different parts of healthcare. Dr Guddi Singh is a paediatrician and broadcaster known for her work on health inequalities. Jono Broad combines extensive experience as
a patient with national leadership roles in patient safety and healthcare improvement. Professor Jason Leitch is an internationally recognised healthcare leader and former National Clinical Director for Scotland, now serving as Chief of Defence Medical for the UK Ministry of Defence.

The wider series ranges from high-profile healthcare leaders to patients, carers, campaigners and frontline staff, reflecting the many different kinds of knowledge needed to improve care. Profiles of the Voices can be explored on the 100 Voices website.

New episodes follow every fortnight. Each is accompanied by a Reflective Discussion Guide with key messages, questions for discussion and the full transcript, helping teams, community groups, students, mentors and others use the stories to start conversations about what better care could look like in their own setting.

Why It Matters to Patients, Families and Staff

Healthcare is good at sharing the “hard” knowledge of improvement: evidence, methods, measures, frameworks, tools and results. We need all of those things. But people experience care as human beings, not as measures on a dashboard. Patients, carers and staff can each see things that others cannot, and their experience can reveal the difference between the care a service intends to provide and the care people actually receive.

“The stories we tell about improvement are often polished and tidy. Real change rarely is. Patients, carers and staff each see something others may not, and some of the most precious learning lies in what didn’t work, what we’d do differently and how it felt along the way. 100 Voices shares those hard-won lessons, generously passed from one person to another, so others can learn from them and build on them. Because what one person has learnt the hard way may be exactly what someone else needs to hear.”
Dr Andrea Gibbons · Founder of The QI Hub & Senior Manager at Somerset NHS Foundation Trust

100 Voices complements formal evidence, improvement science and methods. It does not replace them. Better care needs rigorous knowledge alongside the knowledge held in patients, families, staff and communities.

Listen, Follow and Share

100 Voices is an audio series. On YouTube, episodes use conversation audio paired with subtitles rather than conventional video interviews.

You can also listen on:

• The QI Hub
• Spotify
• Apple podcasts

Made Together

100 Voices is led by Dr Andrea Gibbons, who works at Somerset NHS Foundation Trust and created The QI Hub. It is a project spanning the UK and Ireland, shaped by people who shared their stories and by others who challenged, encouraged, connected and contributed their expertise.

The project was supported by a Supporting Q Connections Award from the Q Community, which has now ended, alongside support from the Academy of Fabulous Stuff, NHS IMPACT, Somerset NHS Foundation Trust, Health Innovation South West and other organisations.

An open call invited nominations for inspirational people improving healthcare and generated 170 nominations from across the UK and Ireland. All interviews for the current series have now been conducted. Written stories have also been gathered and will be released over time as part of the wider 100 Voices series.