Redbridge memory service

The Memory Service offers assessment, diagnosis, treatment, and therapeutic interventions to people aged 18 years and over, who have a memory problem in which there is a suspected dementia.

The service screens for conditions such as Dementia, which is an umbrella term for progressive brain changes such as Alzheimer's Disease, Vascular Dementia, and others.

Who are we?

We are a team of doctors, nurses, psychologists, occupational therapists, and other healthcare practitioners. All our team have training and experience in working with people with memory difficulties.

What do we do?

We are dedicated to providing high quality assessment, diagnosis, and treatment for people in Redbridge who have memory difficulties. We also provide support for people with memory problems and their families and have links with many other services working within the local community.

Who do we see?

We see adults of any age with memory difficulties. People are usually referred to us by their GP, but we also receive referrals from other doctors and healthcare professionals. If you would like to talk to someone about any concerns that you have about your memory, we would advise that you to talk to your GP in the first instance.

How can I access the service?

Ideally your GP is the first point of call if you begin to experience memory problems, confusion, or disorientation. They can rule out any physical cause of the symptoms and may then make a referral to the memory clinic.

Mental Health Crisis Lines

If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can now contact your local crisis service calling:

111 Option 2 for Mental Health, or Mental Health Direct on 0800 995 1000

If you currently receive a service from a team at NELFT, such as a local community mental health team or a psychiatrist, then you can make contact with them directly during office hours, Monday to Friday from 9am to 5pm. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.

Helpful general information

Redbridge Age UK Dementia adviser: They run a Dementia Advice Early Intervention Service which is free, independent and confidential to older people with dementia, their relatives, carers, and friends. We provide information on issues affecting people with dementia such as welfare benefits, community care, leisure and health.

Redbridge Social Services: The Redbridge Health and Adult Social Care Service (HASS) is an integrated service for health and adult social care, jointly provided by NELFT NHS Foundation Trust and the London Borough of Redbridge. They provide home care, day care and respite.

Redbridge Carers Support Service: Redbridge Dementia care service provide specialist advice, information, and access to peer support and activities. They run a local monthly carers group.

TuVida (homeshare): Dementia Homeshare is a small-scale day care service for people with early-stage dementia in Redbridge. It takes place 10am-3pm, Monday to Saturday at the home of one of our specifically trained Care Support Workers. 

Redbridge Respite Care Association: Provide day care and respite at home for people with Dementia.

Patient information

Contact our service in Redbridge

Redbridge Memory Service

Community Health and Social Care Team

Aldborough Road North

Newbury Park

Ilford, Essex


Buses: 66, 396, 296.

Train: Newbury Park Station

Parking: Disable parking is available and street parking. 

Tel: 0208 708 2386
Opening times: 9am-5pm, Monday to Friday

For compliments and complaints please see our Complaints and Feedback page.


Referrals will be accepted by email to  All new referrals need to be made via the GP. Please refer to the For clinician’s page for more information.