Memory service

The memory service offers assessment, diagnosis, treatment and therapeutic interventions to people aged 18 and over who experience memory problems. Memory clinics form part of the memory service and we provide assessments, follow-up appointments, post-diagnostic support and reviews. Interventions may also involve community outreach visits and group work.

The memory service also provide support to residential and nursing homes via information and visits, including special training sessions. These training sessions for dementia care staff support and improve the quality of care provided to individuals, which may assist in reducing the possibility of hospital admission.

The memory service also works with key partner agencies on the dementia care pathway in each borough

Who are we?

We are a team of doctors, nurses, psychologists, occupational therapists and other healthcare practitioners. All of the members of our team have training and experience in working with people with memory difficulties.

What do we do?

We are dedicated to provide assessment, diagnosis and treatment for people in Waltham Forest who have memory difficulties. We also provide support for people with memory problems and their families and have links with many other services working within the local community.

Who do we see?

We see adults of any age with memory difficulties. People are usually referred to us by their GP, but we also receive referrals from other doctors and healthcare professionals. If you would like to talk to someone about any concerns that you have about your memory, we would advise that you to talk to your GP in the first instance.

Patient information

Contact our service in Waltham Forest

Older adult mental health team
Red Oak Lodge
17 Thorne Close
Langthorne Road
E11 4HU

Tel: 0300 300 1570
Fax: 0300 300 1924
Opening times: 9am-5pm, Monday to Friday

How can I access the service?

Ideally your GP is the first point of call if you begin to experience memory problems, confusion or disorientation. They can rule out any physical cause of the symptoms and may then make a referral to the memory clinic.

Referrals are also made by CHS, Rapid Response Team, Psychiatric Liaison Team, self-referrals, walk ins and other professionals. All referrals should be directed via SPA. The e-mail address is

Mental Health Crisis Lines

If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can now contact your local crisis service calling:

111 Option 2 for Mental Health, or Mental Health Direct on 0800 995 1000

If you currently receive a service from a team at NELFT, such as a local community mental health team or a psychiatrist, then you can make contact with them directly during office hours, Monday to Friday from 9am to 5pm. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.


How to get to Red Oak Lodge by public transport:

Nearest bus stops:

  • Ranelagh Road, served by buses: 257 and 339. 5 minutes walk.
  • Burgess House, served by buses:  69, 97 and 339. 10 minutes walk

London Underground:

  • Leyton Station, 10-15 minutes walk.
  • Leytonstone Station, 25-30 minutes walk or bus 257.