How to get in touch and refer

Are you concerned about a young person’s thoughts, feelings or behaviours?

To find the most appropriate contact for your concerns please select from the following:

I am not a Medway Young Persons’ Wellbeing Service (MYPWS) patient

If you feel you need to speak to someone to find the most appropriate support you can contact the Single Point of Access (SPA) number on 0300 300 1981 between 8am to 6pm, Monday to Friday – we will listen and talk through the support available to you and your child.

Alternatively you can complete the online referral form here: FORM LINK

If you are looking to refer a young person for Autism Spectrum Condition (ASC) OR Attention Deficit Hyperactivity Disorder (ADHD) please visit our NLDS page for specific referral information

Do they have an urgent need? Is it an emergency?

The Single Point of Access team will be able to provide you with support and advice and will assist you to reach the right help on 0300 300 1981. 

I am already a MYPWS patient

If you are currently receiving support from our service then please contact your local office for further treatment related information
•    Medway office - 0300 300 1989
•    SPA: - 0300 300 1981

Further Information

NHS 111 online
help and support available online

Email or phone 116 123. Click here to visit the Samaritans website

Mental Health Matters
Call 0800 107 0160 for 24hr phone support from compassionate helpline staff, trained in counselling skills. This service is provided by Mental Health Matters and you can visit their website for more information. Visit

Kent Together
A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.

Release the Pressure – 24 hour mental health crisis support
Text "Kent" to 85258 for 24hr mental health crisis support via text from trained volunteers. This service is provided by SHOUT and you can visit their website

Kooth: online counselling for 10-16yr olds -

Childline: Over the phone and online support with a counsellor -

BeYouProject: Over the phone and online support for 8-25 year olds from the LGBT+ community and parents and carers -

Young Minds:

  • Parent’s helpline with expert advice - call 0808 802 5544
  • Young Minds Crisis Messenger, for free 24/7 support across the UK if you are   experiencing a mental health crisis - text YM to 85258 (all texts are answered by trained volunteers, with support from experienced clinical supervisors)

The Calm Zone: Call the CALM helpline 0800 58 58 58 or get expert advice via the webchat -