How to get in touch and refer

Need help in a mental health crisis or emergency – COVID 19 response

I am not a Medway Young Persons’ Wellbeing Service (MYPWS) patient

If you live in Medway, you have worries about your mental health and you are not currently under the care and treatment of one of our mental health services,

  • Medway –  0300 300 1981 and follow instructions.


The Single Point of Access team will be able to provide you with support and advice and will assist you to reach the right help. Dial 0300 300 1981 and follow instructions. 

Do try not to call 111 or 999 at this time for your Mental Health concerns.

Do call 111 or 999 as advised on the NHS websites regarding Covid-19

I am already a MYPWS patient

If you are currently receiving support from the trust then please contact your local office for further treatment related information

  • Medway office - 0300 300 1989
  • SPA: - 0300 300 1981

If you cannot remember the name of your team contact Single Point of Access on 0300 300 1981 and someone will be able to help with your enquiry.

Further Information

NHS 111 online
help and support available online

Email or phone 116 123. Click here to visit the Samaritans website

Mental Health Matters
Call 0800 107 0160 for 24hr phone support from compassionate helpline staff, trained in counselling skills. This service is provided by Mental Health Matters and you can visit their website for more information. Visit

Kent Together
A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.

Release the Pressure – 24 hour mental health crisis support
Text "Kent" to 85258 for 24hr mental health crisis support via text from trained volunteers. This service is provided by SHOUT and you can visit their website

Kooth: online counselling for 10-16yr olds -

Childline: Over the phone and online support with a counsellor -

BeYouProject: Over the phone and online support for 8-25 year olds from the LGBT+ community and parents and carers -

Young Minds:

  • Parent’s helpline with expert advice - call 0808 802 5544
  • Young Minds Crisis Messenger, for free 24/7 support across the UK if you are   experiencing a mental health crisis - text YM to 85258 (all texts are answered by trained volunteers, with support from experienced clinical supervisors)

The Calm Zone: Call the CALM helpline 0800 58 58 58 or get expert advice via the webchat -