Community Learning Disability Team - Redbridge

The CLDT Redbridge is a joint health and social services team and offers a service to adults aged 18 and over who may need help because of a learning disability.

The CLDT offers adults with a learning disability and their carers advice, information, and support.

The team is also responsible for: assessment, care planning, specialist health care, and purchasing of appropriate care packages.

The Community Learning Disability Team Redbridge (Health) normally consists of:

  • Learning disability psychiatry
  • Learning disability nursing
  • Learning disability art therapy
  • Learning disability psychology
  • Learning disability speech and language therapy
  • Learning disability physiotherapy
  • Learning disability occupational therapy
  • Learning disability peer support working
  • Learning disability nutrition and dietetics
  • Learning disability Pharmacy

Patient information

You can contact our service in Redbridge as follows:

For all Redbridge LD Clinical Departments please contact:

Redbridge Community Learning Disabilities Team
Community Health & Social Care – Fairlop cluster
852 Cranbrook Road

Telephone: 020 870 82229

Email for health-ralated enquiries:

Opening hours:  Mon to Fri: 9 am to 5 pm (except Bank Holidays)

This adult CLDT service is provided where it is felt their needs are best met by this specialist team. The team work alongside mainstream services. 

Our team can support with:

  • Additional needs related to their learning disability.
  • Support carers by carrying our carers’ assessments and providing support according to need.
  • Assessment of health and social care needs, which may include advice regarding benefits, housing, and respite services. 
  • For Learning Disability Social Services please click on the Social Services tab below. 

Out of hours support (outside of Monday-Friday 9-5pm, and Bank Holidays)

Mental Health Direct

If you need urgent assistance or crisis support for mental health, please call our NELFT Crisis Line Mental Health Direct on 0800 995 1000. This is a freephone number and callers will not be charged.

We can arrange for you to speak with a mental health professional. We can also advise you about what service to contact to get the support you need.

Or you can  telephone/dial 111 for  NHS 111, and select 'Option 2' for Mental Health. This will be an additional way to contact crisis services and will not be replacing the 0800 number above.

Referrals for health services only

Referrals are accepted from clients, carers, family members, advocates, health professionals or customer service adult social care.

Referrals to the Community Learning Disability Team (Health) Redbridge can be made here, click on the link as follows:  Adult care referral

We no longer use paper referral forms.

For general enquiries and enquiries relating to health referrals please email:  

You can make a telephone referral by calling Redbridge First Contact Service on: 020 870 82318 (Health)

All referrals will be screened to determine if the community learning disability team (CLDT) is the most appropriate team to meet client need. Some individuals may be sign posted to more appropriate services.



If you have a safeguarding concern about an adult who you feel is being abused or is at risk of abuse, contact details as follows:

To make an online referral please click on the weblink as follows: Safeguarding referral

Telephone:   020 8708 7333 (Monday to Friday except Bank Holidays, 9am to 5pm) – choosing Option 2, or telephone 020 8553 5825 (Evenings and weekends and Bank Holidays)

Email either:

Eligibility criteria


The client/patient must:

Be resident in Redbridge.

Be registered with a GP of either Waltham Forest, Redbridge, Havering, Barking or Dagenham.

Be aged 18 or over.

  • A service user with formal diagnosis of Learning Disability with impact of LD as predominant need. Learning disability defined as significantly below intellectual functioning and adaptive behaviour functions.
  • Formal diagnosis is preferable, but not essential, if LD diagnosis is confirmed at referral, with evidence of diagnosis.  
  • Has a significantly reduced ability to understand new or more complex information or to learn new skills. A person’s I.Q. (Intelligence Quotient) is not the only defining factor, but those with an I.Q. below 70 would be considered for the purpose of this definition.
  • Alongside the above, has a significantly reduced ability to cope independently, i.e. they have impaired personal and social skills (for example: with communication, self-care, daily living skills, use of community resources, health and safety, leisure, or work),
  • Has a disability that started before adulthood (18 yrs) with a lasting effect on their development.
    • Where the LD diagnosis is unclear, further screening (‘Eligibility Assessment’) will be undertaken.
  • Some service users with a Learning Disability can access mainstream services with support of Learning Disability Specialists with reasonable adjustments considered (Equality Act 2010).


  • Learning difficulty (e.g. Dyslexia, ADHD, Dyspraxia) or Neurodevelopmental Disorder (e.g. Autism) alone (i.e. without diagnosis of Learning Disability)
  • People with high functioning Asperger’s syndrome or high functioning Autism whose cognitive abilities are in the average range or above.
  • ‘Borderline’ LD suggestive of ability to access mainstream services with reasonable adjustments.
  • Where learning disability is not the predominant need and/or another service may be more appropriate.
  • Acquired brain damage after the age of 18 years old leading to the loss of the ability to understand new or more complex information or to learn new skills (e.g. victims of road traffic accidents).
  • Those adults with social/communication disorders with average or above average intelligence.
  • Those whose function has been affected by environmental/emotional circumstances e.g. emotional trauma, abuse, limited educational opportunities, (people in these situations may be subject to further clinical assessment).
  • Those whose primary disorder and support needs are related to alcohol and drug misuse, sensory impairment, psychiatric illness, or physical impairment.
  • Develop an adult onset medical condition that leads to difficulties with cognitive functioning e.g. degenerative neurological conditions, dementia, stroke etc.

Definition of Learning Disability

Learning Disability usually means people who meet:

World Health Organisation (ICD-11) definition of ‘6A00 Disorders of in Telephonelectual development’.

  • The presence of significant limitations in in Telephonelectual functioning across various domains such as perceptual reasoning, working memory, processing speed, and verbal comprehension
  • The presence of significant limitations in adaptive behaviour, which refers to the set of conceptual, social, and practical skills that have been learned and are performed by people in their everyday lives.
  • Onset occurs during the developmental period.
  • The person must have experienced problems before the age of 18.

Factors which MAY indicate a learning disability;

  • Record of delayed development/difficulties with social functioning & daily living before 18.
  • Requires significant assistance to provide for own survival (eating & drinking, keeping self clean, warm and clothed) and/or with social/community adaptation (e.g. Social problem solving/reasoning). NB need for assistance may be subtle.
  • Presence of all three criteria for LD i.e. Impairment of inTelephonelectual functioning/social adaptive functioning and age of onset.
  • Range of information presenting a picture of difficulties in a number of areas of function, not explainable by another ‘label’ contact with specialist LD consultant.

Emergency Duty Team (for out of hours social care needs only)

The north east London adult emergency duty team (EDT) provides an emergency social care service outside of normal office hours. The service is designed to deal only with emergency situations that cannot wait until the next working day.

Members of the public and health and social care professionals can contact the team if a carer or a vulnerable adult is in urgent need or requires protection from harm. A vulnerable adult is a person of 18 years or over with a social care need. This can include people with mental health problems, physical or learning disabilities or older people. The service includes but is not restricted to the provision of Mental Health Act assessments by an approved mental health professional. 

The service has access to the health and social care client record as necessary and applicable.

Operating Hours: Mon to Fri: 5 pm to 9 am & 24 Hrs on Saturdays, Sundays & Bank Holidays.

Members of the public please contact EDT on:

Telephone: 0208 708 5897


Professionals can contact EDT in relation to social care on the contact below:

Telephone:  0300 555 1249 Ext: 67773

Intensive Support Team for people with a Learning Disability and Autism

The Intensive Support Team for people with a learning disability and autism aims to enhance the current function of the Adult Community Learning Disability Teams (CLDTs) across NELFT.

The service provides intensive support for those with more complex needs, offers (through consultancy and preventative and proactive working) rapid and intensive support to ensure, as far as is reasonably practicable, that a user of service remains in their own home or environment and relies on joint working with the CLDTs.  

The Team consists of: A Consultant Psychiatrist, Speech and Language Therapist, Behaviour Specialist, Occupational Therapist, Senior Nursing staff, and Support, Time, and Recovery workers.  

Within normal working hours (Monday to Friday 9am to 5pm except Bank Holidays) your first point of contact is the Redbridge Community Learning Disability Team.

The Intensive Support Team is a 24-hour service and calls are directed to the out of hours team for support required after 9PM, during weekends and bank holidays. To contact the team please call 0300 300 1719, or email

Social Services information

You can contact our social services in Redbridge as follows:

For referrals to social care please telephone 020 870 87333 for the Redbridge First Contact service or you can refer via the link as follows: Adult care referral

For general enquiries and enquiries relating to social care referrals please email: 

Our LD social service conducts assessment on service user’s social care needs (care support / care package), attends to safeguarding concerns and support carers by carrying out carers’ assessments to determine their needs. 

To contact the social service, please contact the cluster noted below as per your area.  

Opening hours Mon to Fri 9am to 5pm (except Bank Holidays)

Community Health and Social Care – Fairlop Cluster
852 Cranbrook Road
Tel: 0208 708 2229

Community Health and Social Care - Cranbrook & Loxford Cluster
69 Albert Road
Ilford IG1 IHP
Tel: 0208 708 2350

Community Health and Social Care - Wanstead and Woodford Cluster
118-120 High Road
South Woodford
E18 2QS
Tel: 0208 708 2389

Community Health and Social Care - Seven Kings Cluster
Aldborough Road North
Tel: 0208 708 2188

For referrals to social care please telephone 020 870 87333 for the Redbridge First Contact service or you can refer via the link as follows: Adult care referral

Contact our PALS team (Patient Advice Liaison Service)

Newbury Park Health Centre
40 Perrymans Farm Road

Tel: 0300 300 1711

Easy Read - Patient advice, liaison and complaints leaflet

Other useful resource links

The LD Liaison Nurse team (Barking and Dagenham, Havering and Redbridge)

Do you have a learning disability and need support during your visit to hospital? You can contact the Learning Disability Liaison Nurse Team.

Telephone: 020 8970 5719.


Help for people with learning disabilities and Autism | BHR Hospitals

Hospital Social Work Team

This team support with Learning Disability clients who are currently on admission to hospital in preparation for discharge to community.

For LD service users living in Redbridge, no matter which hospital you get admitted to in UK, if you know you have an allocated social worker from Redbridge Social Services, kindly contact the allocated social worker directly to seek support.

However, if there is no allocated social worker from Redbridge social services prior to hospital admission, and you require support from Redbridge social services, please contact BHR Integrated Hub, their contact details and their service provision can be found by clicking on the web link as follows: BHR Integrated Discharge Hub

Carers or families of service users can contact this service whilst an LD client is an in-patient to help prepare for discharge planning and put measures in place before the client is discharged home.

Community Treatment Team (Barking and Dagenham, Havering and Redbridge)

The community treatment team (CTT) works with adults in the community with an acute physical need who could potentially be treated at home, rather than attend accident and emergency (A&E). 

To access the community treatment team for more information and support  please visit their page Community Treatment Team


Healthwatch Redbridge

The independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care. 

Healthwatch Redbridge


Redbridge Lifeline and Telecare Service

The Lifeline and Telecare Service provide personal emergency alarms, called Lifelines, to vulnerable and infirmed residents in Redbridge.

Redbridge - Lifeline and Telecare service


Redbridge Carer Support Services

If you are a carer in Redbridge, you can get support from the Redbridge Carer Support Services. To find out about the support offered to carers please click on the link as follows:

Redbridge Carer Support Services  


Talking Therapies

Talking Therapies services are available free to anyone over the age of 18 who are registered with a GP in Barking and Dagenham, Havering Redbridge and Waltham Forest.

Visit the website: NELFT Talking Therapies


Health conditions information in Easy Read

For information on common health conditions, visit the EasyHealth website here:  Common Health Conditions

For information on other health conditions, visit the EasyHealth website here:  Other health conditions