Pandemic information

We are still providing all of our services during the COVID 19 pandemic. All appointments are continuing over telephone or video call and we are still accepting all new referrals. You can still phone us as usual between 9am and 5pm, Monday to Friday on 0300 555 1216. If you need support outside of these times please call the NELFT Mental Health Direct Line which is open 24/7 on 0800 995 1000.

For Professionals

If you need to contact a member of the team:

Tel: 0300 555 1216
Fax: 0844 931 0137
(Please ensure patient identifiable information is password protected)

We offer a duty triage service from 9:00am-4:30pm Monday-Friday if you wish to discuss a potential referral.

Any referral that meets emergency criteria will be triaged on the day and support given around urgent medcal care.


Referrals will be accepted from GPs, community mental health teams, home treatment teams (HTTs), and the A&E liaison service. Referrals should be emailed to where possible. Please ensure patient identifiable information is password protected.

When making a referral, if the service user or their family requires an interpreter, please ensure you fill this out on our referral form. This helps us to improve the accessibility to our service, thank you.

Essential Criteria:


  • Aged eight and over with no upper age limit
  • Registered with a GP in Barking and Dagenham, Havering, Redbridge, or Waltham Forest
  • People meeting the criteria for a diagnosis of the following eating disorders: anorexia nervosa, bulimia nervosa, binge eating disorder and OSFED

Test results recommended at referral:

  • Current weight and height
  • Recent weight loss
  • Blood test – FBC, U&E, glucose sodium & potassium, TFT, LFT, calcium and phosphate

Eating disorders guidelines for educational professionals

Eating disorders, guidelines for primary care professionals
Eating disorders, know the first signs